At IKEA it’s all about customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.
Current opportunities and openings vacancies at IKEA , in Edmonton Canada .
IKEA - Full Serve Warehouse Team Lead
Work department : Logistics & Supply Chain
Location: Edmonton, Canada
Type Job : Full Time / Permanent
Work role ;
• Be an IKEA Ambassador by recognizing that the customer experience depends on your ability to empower your team, so that they can provide a memorable customer service experience and solve problems in a timely manner
• Help to keep the Business running smoothly and efficiently, including with inventory levels; that every item is correctly priced and presentable
• Lead and manage the logistics actions as explained in the Store Action Plan for the pick-up point.
• Support team by way of coaching and mentoring
• Support the Logistics Manager with coaching and identifying internal talent and to ensure succession planning for all key roles
• Actively work with matrix partners to reduce transfers and returns, and to generally maintain efficiency and profitability
• Actively support the Unit and Team objectives, as well as Our sustainability commitment
• Ensure Health & Safety processes are followed and implemented
• Support the team and with additional duties, as required
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IKEA- Food Co-worker- Part time
Work department : Food & Restaurant
Location: Edmonton, Canada
Work type : Part Time / Permanent
Work Role :
• Preparing food according to daily forecasting needs
• Ensuring quality, freshness and great service is always top of mind and
• Making sure that are food products are always displayed in an attractive manner
• Focusing on daily and weekly sales targets and top-selling products
• Being an active IKEA Ambassador by always focusing on our customers
• Keeping informed about our sourcing practices, ingredients, specials and standards…our customers are curious about these things and will ask!
• Responsible for a clean, tidy, organized, visually inviting workspace
• Actively participate in all IKEA safety standards, policies, and food waste programs
• Always able to assist other co-workers with their tasks as required
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IKEA - Checkouts Co-Worker
Work department : Customer Relations
Location: Edmonton, Canada
Work type: Part Time / Permanent
Wok Role:
• Be an IKEA Ambassador by recognizing that the customer experience depends on your seamless ability to provide memorable customer service and problem solve in a fair and timely manner
• Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
• Maintaining an ongoing awareness of daily and weekly service/delivery targets
• Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines.
• Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
• Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate
• Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
• Assist team members with additional duties, as required
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IKEA - Goods Flow Team Leader-Replenishment (Nights)
Work department : Logistics & Supply Chain
Location: Edmonton, Canada
Work type: Full Time / Permanent
Work Role :
• Handling goods, e.g. unloading, internal transportation in the store, replenishing stock, picking goods from the warehouse for handing out to customers, using the correct equipment in a safe and efficient way to minimize damage to stock and equipment.
• Working together with your colleagues to keep the store fully stocked with the right goods for the store opening.
• Working proactively to maintain the safety and security of your areas of responsibility for customers and colleagues.
• Working together with your colleagues to improve the shopping experience of customers in order to generate more sales.
• Implementing agreed processes, working methods and procedures, including IT systems and techniques.
• Process all garbage and recycling safely and efficiently before end of shift and in adherence with waste management guidelines
• Assume responsibility for other tasks as required
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IKEA - Kitchen Planning Sales Co-Worker
Work department : Sales & Commercial
Location: Edmonton, Canada
Work type: Part Time / Temporary
Work Role:
• Be an IKEA Ambassador by understanding that you impact our customer’s experience by being able to offer solutions and answer questions that relate to their kitchen and home furnishing needs.
• Actively approach customers to identify their needs by asking insightful questions and advising them on the best kitchen solutions for their homes
• Stay knowledgeable about in-store specials, delivery options, product features and benefits
• Responsible for ensuring that your sales floor is stocked, presentable, attractively merchandised and correctly priced
• Support the team with additional duties, as required
• Support the store business goals as well as the team sales targets
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