Wynn Macau, owned by Wynn Resorts, is a luxury integrated resort in Sé, Macau, China.
Browse current vacancies and opportunities openings in Macau in many areas and departments of jobs .
Vacancies and opportunities openings in Macau :
Service Agent - Front Office
Department : Front Office
Division : Hotel Operations
Company / Brand : Wynn Palace
Location : Macau
Job Description
The purpose of Front Office Service Agents is to perform all functions required by the Front Office, this includes and is not limited to registration of guests in and out, amending and making room reservations, giving city, activity and restaurant recommendations, providing directions, checking room status and resolving minor guest issues
Responsibilities
•Provide a luxurious Welcoming statement for the property, and service all guests to the standards expected of a Luxury Brand property. Treat all guests equally with a warm, professional and welcoming manner.
•Maintain Hotel Service Standard by ensuring that personal attitude is always exceptional, grooming, manners and service is always delivered to the highest luxury standard required by Wynn and rating companies such as Forbes.
•Show never attending attention to detail, be knowledgeable on all aspects of the Hotel on a daily basis, providing quotes for rates and upsell when possible, as well as recommendations for the guests. Be familiar with room locations, room types, rates, discounts, hotel facilities, hours of operation, special promotions, events and activities, etc.
•Assist in coordinating certain items and events between the Front Desk, guests and other departments, including but not limited to Bell desk, Limousine, Engineering, Housekeeping and Food & Beverage, care about everyone and everything. Take responsibility and don’t leave it to others.
•Ensure proper registration of guests, room assignment, guest reservations and details, prepare key and welcome packets, collect payments, and give appropriate hotel orientation for each guest.
•Ensure timely Departures, verify that guest charges and credits are posted to the guest and billing is correct according any instructions provided, swiftly resolve any discrepancies and collect the appropriate payments.
•On occasion, perform room checks, and coordinate with Front Office Room controllers for early departures, early arrivals, extended stays, late check-outs, room moves, and special requests.
•Responsible for maintaining a cash float, accept and process payments for guest accounts at registration and check-out. Maintain a daily report of all deposits and receipts. Ensure that all transactions, postings and cash are accounted for and are balanced at the beginning and end of each work shift.
•Responds to guest inquiries, and resolves any minor issues that can assist guests prior, during and after their stay that is within their scope of authority, otherwise refer the matter to the team leaders.
•Manage phone activity, including providing general knowledge to callers. Manage, direct and escort guests as needed.
•Assist with booking guest reservations when Room Reservations office is closed
•Take note of department and procedural changes, ask questions and make suggestions whenever inspired for the improvement of the department. Always strive to be better.
•Be familiar with all VIP’s arriving or otherwise.
•Monitor stock levels of forms, key cards, resort maps and brochures and arrange restocking when required
•Ensure a clean and tidy reception area and office
•Assist and perform duties assigned by the Supervisor
Competencies and Requirements
Experience: Minimum 1 year of Front Office experience in a 4 or 5 star hotel
Education: Diploma or equivalent; major in Hospitality or Tourism preferred
Knowledge/Certificates: Cash handling and basic accounting
Language Ability: Fluent spoken and written English, Cantonese and Mandarin. Other foreign languages an advantage
Computer Skills: Proficient in MS Office; knowledge of Fidelio and Opera
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ELV Electrical Technician
Company / Brand : Wynn Palace
Job Category : Administration and General
Department : Engineering
Location: Macau
Job Description
Maintain Building Management (BMS) and ELV Systems in normal and functional condition, preventive and corrective maintenance of control systems.
Responsibilities
• Conduct daily installation, repair and maintenance work of BMS Panels and Control Systems, according Preventive Maintenance Plan
• Assist corrective maintenance and emergency calls
• Operate and maintain Building Management Systems and update maintenance records
• Update the status and ensure completion of work orders
• Report and escalate problems to management
• Control the repair and maintenance work under strict safety conditions
• Ensure buildings, facilities, equipment and work areas are kept clean, tidy and safe
• Continually improve health and safety standards
Competencies and Requirements
Experience: Minimum of 2 years’ experience in Building Systems maintenance, HVAC and Automation control systems.
Knowledge/Certificates: Trade certificate in Electronic and Electrical Engineering
Education: Secondary school or equivalent
Language Abilities: Good Cantonese and Mandarin. Basic English an advantage
Computer Skills: Siemens Automation Insight/Desigo, PLCs, MS Office
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Officer - Digital Marketing
Company / Brand : Shared Service Unit - Wynn Palace
Job Category : Administration and General
Department : Communications
Location : Macau
Responsibilities:
• Support Senior Manager – Digital Marketing, Social Media China, Paid Media and Analytics
• Prepare and plan campaign program documents and contract preparation
• Support daily operation of paid campaign creative, copy writing and tracking
• Project management on paid campaign materials submission, timeline management, media cost and performance report
• Coordinate the formatting of media assets and uploading of postings to appropriate social media channels
• Work with the media agency on Search Engine Marketing (SEM) daily operations.
• Work with appointed agencies on social campaign execution, from contracting, campaign briefing to execution and post-campaign evaluation
• Ensure that fan enquiries and social interactions are responded to in a timely manner
• Maintain consistency of creative in line with the brand standards
Experience:
• Minimum 3 years of relevant experience maintaining social media presence for the China market or 1 year of relevant experience in digital marketing (website, email marketing, social media, mobile communications and online advertising)
Knowledge/Certificates:
• Good knowledge of popular social media platforms in China and the marketing opportunities these platforms present
• Basic understanding of online channel metrics, how to optimize performance in all online channels, detailed analysis of customer behavioural data to drive online marketing strategies & communication improvements.
• Good execution on briefing agency, website maintenance, campaign execution, daily operation and performance analysis
• Strong negotiating skills and experience with strategic vendors.
Education:
Bachelor’s degree
Language Abilities:
Good written and spoken English, Cantonese and Mandarin
Computer Skills:
• Good at MS Office, Photoshop & AI
• Aware of existing social media platforms and the marketing opportunities these platforms provide
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Auditor - Hotel Accounting
Company / Brand : Wynn Palace
Job Category : Finance
Departments : Hotel Accounting
Location: Macau
Job Description
Responsible for processing data entries and managing the filing system.
Responsibilities
• Responsible for collecting all bills of non-Gaming departments for daily operations
• Enter the data into the system and compile documents and figures to confirm the revenue is correct
• Prepare journal entries for Senior Auditor’s approval
• Communicate with other departments for discrepancies
Competencies and Requirements
Experience: Minimum 2 years experiences in related field
Education: Bachelor degree in Finance, Accounting or Banking
Language Abilities: Good command in Cantonese and English
Computer Skills: Proficient in MS office
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Cashier - Cage
Company / Brand : Wynn Macau
Job Category : Finance
Department : Cage
Location: Macau
Job Description:
Perform various financial transactions promptly and accurately incompliance with gaming regulations and legal requirements.
Competencies and Requirements:
Experience: Cage cashier, foreign exchange counter, or bank teller experience preferred (foreign currency and credit card transactions experience an advantage)
Education: Secondary school diploma or above (Bachelor degree in Finance, Accounting or Banking an advantage)
Knowledge/Certificates: Cash payment handling and float reconciliation
Language Ability: Good spoken Cantonese, Mandarin and English preferred
Computer Skills: Proficient in MS Office
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