Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
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Job Title : Sales Manager
Location : Flexible, SG
Brand : Hilton Garden Inn
Job Summary
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.
What will I be doing?
As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Develop and implement creative local marketing channels, including social media channels
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
Attend Sales events, as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Sales team
What are we looking for?
A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field
Job Title : Guest Service Executive
Location : Flexible, SG
Brand : Hilton Garden Inn
Job Summary
A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.
What will I be doing?
As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
Respond promptly to guest requests for a supervisor of manager
Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
Ensure our customers receive a fast, efficient and friendly check in and check out
Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
Preparation and co-ordination of group arrivals/departures. - Ensure a good performance oriented working environment within the department and motivate the staff
Participate regularly in training courses and put the skills learned there into practice
Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
What are we looking for?
A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
Ability to see and hear in order to observe and detect signs of emergency situations
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Job Title : Cook III - Cold Kitchen
Location : Flexible, SG
Brand : Conrad Hotels & Resorts
Job Summary
A Cook III with Conrad Hotels and Resorts affects every Guest experience through food production and food presentation at our restaurants, bars, through room service, banquets, and in-hotel cafes.
What will I be doing?
As a Cook III, you will be responsible for upholding the highest quality standards for the food and beverage (F&B) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:
- Ensure consistent great food production, in line with the high quality standards
expected by Hilton Worldwide
- Perform tasks within a timely manner
- Contribute to Kitchen revenue through effective food cost control
- Provide support to the Kitchen brigade
- Meet all health and hygiene requirements
What are we looking for?
Cook III serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous experience as a Commis Chef or Apprentice Chef
- Proven ability to work with a team and to follow instruction
- A passion to learn and a drive to succeed in a culinary/hospitality career
- Proof of completion in a basic food hygiene course
- A passion for food and the culinary arts
- Completion of an accredited commercial cookery course or trade apprenticeship
- Experience multi-tasking and working in an environment with rigorous standards
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Job Title : Steward
Location : Flexible, SG
Brand : Conrad Hotels & Resorts
Job Summary
A Steward carries out general cleaning duties and the operation of pot-washing and dishware machineries to deliver an excellent Guest and Member experience while ensuring all back of house areas are kept clean and safety guidelines are observed.
What will I be doing?
As a Steward, you are responsible for carrying out general cleaning duties and operating pot-washing machinery to deliver an excellent Guest and Member experience. A Steward will also be required to ensure all back of house areas are kept clean, and observe Occupational Safety and Health and Hygiene Regulations and health and safety guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
Operate pot-washing machinery and maintain a hygienic working environment in accordance with hygiene regulations and company standards
Carry out general cleaning as directed to include sweeping, mopping up, washing up, and emptying of rubbish bins and boxes ensuring placement in the correct containers
Ensuring that all kitchen and back of house areas are kept clean and all equipment within the kitchen area is cleaned in accordance with the cleaning schedule
Ensure the correct PPE is in place and guidelines are adhered to
Observe Health, Hygiene and Safety guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements
Report any maintenance and, or, hazard issues to the supervisor on duty
Carry out any other reasonable task set by the Hotel's Management
What are we looking for?
A Steward serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude
Good communication skills
Ability to work under pressure
Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous kitchen porter experience in similar role
Job Title : Assistant Director of Food and Beverage
Location : Flexible, SG
Brand : Conrad Hotels & Resorts
Job Summary
An Assistant Director of Food and Beverage with Conrad Hotels and Resorts oversees the all food and beverage operations for the hotel as well as the development of Team Members performing the Food and Beverage operations to ensure an exceptional Guest experience.
What will it be like to work for this Conrad Brand?
We are more than a place to stay; we are a place to Stay Inspired. Our job is to discover what inspires our Guests so that we may ensure an experience of a lifetime. Our job is also to discover what motivates and inspires each of us to consistently provide luxury service.
At Conrad, we take the time to understand the wants, needs and desires that make each of our Guests unique. Then we can create a stylish luxury experience that's uniquely personal, deeply memorable and, above all, smart.
As a Team Member, your goal is to provide the world's most personal service, tailored to each individual; to deliver service so smart, it allows the Guest to be more focused, more connected, more relaxed.
Making connections is the cornerstone of providing smart luxury service. Our four Service Principles all take root in our ability, as Team Members, to make connections with our Guests.
Staying inspired to live these service principles requires us to:
Consistently apply luxury skills.
Work as a seamless team.
Feel empowered.
Keeping our Guests inspired requires us to help them:
Feel engaged.
Feel at home.
Feel pampered.
Feel special.
You are the face of the brand to our Guests. It is important to understand that of all the people who are part of the Conrad team, the most important is you.
You determine whether our brand makes that connection with the Guest. Your commitment to caring for each Guest determines whether they want to be at a Conrad hotel—more specifically, at YOUR Conrad hotel.
To represent our brand, you must consistently practice the skills of a leader in luxury.
As a team, we build each other up, and together we learn and grow.
What will I be doing?
As an Assistant Director of Food and Beverage, you will be responsible for all F&B operations within the hotel and are expected to achieve the highest standards in quality and service when performing the following tasks:
Ensure consistent brand service standards are delivered in every area
Evaluate levels of Guest satisfaction with a focus on continuous improvement
Be aware of trends and propose ideas to build the range and quality of food and beverage within the hotel
Optimize sales and contain costs, identifying any areas for action
Set achievable budgets and other short- and long-term functional goals
Provide effective leadership to the food and beverage Teams to ensure targets are met and exceeded both for the hotel and for Team Member development goals
What are we looking for?
An Assistant Director of Food and Beverage serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow
A degree or diploma in Hotel Management or equivalent, required
2 years of experience in similar capacity, required
In depth knowledge of the hotel, leisure, and/or service sector
A proven track record of success in Food & Beverage
Demonstrated commercial capability to deliver profit, control costs and build customer loyalty
Exceptional communication skills and the leadership capability to create a winning team
What benefits will I receive?
Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton' Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
View and Apply
Job Title : Guest Service Executive - Executive Floor
Location : Flexible, SG
Brand : Conrad Hotels & Resorts
Not ready to apply?
Job Summary
A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.
What will I be doing?
As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
Respond promptly to guest requests for a supervisor of manager
Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
Ensure our customers receive a fast, efficient and friendly check in and check out
Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
Preparation and co-ordination of group arrivals/departures. - Ensure a good performance oriented working environment within the department and motivate the staff
Participate regularly in training courses and put the skills learned there into practice
Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
What are we looking for?
A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
Ability to see and hear in order to observe and detect signs of emergency situations
Job Title : Assistant Banquet Operations Manager
Location : Flexible, SG
Brand : Conrad Hotels & Resorts
Job Summary
A Assistant Banquet Operations Manager is responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand.
What will I be doing?
As a Assistant Banquet Operations Manager, you are responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience. A Banquet Manager will also be required to optimise sales and ensure staffing levels meet demand. Specifically, you will be responsible for performing the following tasks to the highest standards:
Assist in managing all Conference & Banqueting operations
Planning and forecasting supply needs for event operations
Providing clear communication and execution of the Banquet Event Order to the team in ensuring success of the event
Maintain exceptional levels of customer service
Ensure compliance of brand standards
Evaluate guest satisfaction levels with a focus on continuous improvement
Aware of trends and propose ideas to build the range and quality of Conference & Banquet
Optimise sales and contain costs, identifying any areas for action
Set achievable budgets and other short- and long-term functional goals
Provide effective leadership to the Conference & Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Respond to and handle guests feedbacks and complaints
Ensure staffing levels cover business demands
Ensure that training is carried out on an ongoing basis
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Assist other departments wherever necessary
Promoting good working environment
Ensuring and providing the team a positive example of delivering exceptional customer service Manage departmental inventories and maintains equipment
Perform any other duties as assigned
What are we looking for?
A Assistant Banquet Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Strong knowledge of hotel/leisure/service sector
Record of success in Conference and Banqueting operations, specifically the ability to deliver profit, control costs, and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team
Conference and Banqueting Operations experience in a managerial position in hotel/Events Centre
View and Apply
Job Title : Recruitment Manager
Location : Flexible, SG
Brand : Conrad Hotels & Resorts
Job Summary
A Recruitment Manager with Conrad Hotels and Resorts is responsible for responding to applicant requirements to deliver an excellent experience while working with internal customers on recruitment needs and ensuring employee and prospect documentation is in order.
What will it be like to work for this Hilton Brand?
Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect.
If you understand what it's like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts.
What will I be doing?
As a Recruitment Manager, you are responsible for responding to all applicant requirements ensuring that each encounter is one that inspires the candidate to join the Conrad team. You would also be required to work with internal customers on recruiting needs. Specifically, you will be responsible for the end to end process of recruitment which will include the following tasks performed at the highest standards:
Identify different sources to recruit candidates
Sourcing, screening, interviewing and selecting candidates in a professional, courteous manner in line with brand standards
Attend fairs, seminars and workshops to update self on the latest industry trends in recruitment
Participate in recruitment fairs regularly to attract candidates and create brand awareness
Meet with department managers regularly to discuss and review candidates, recruitment strategies
Send updates on recruitment status to each department monthly
Update superiors weekly on the status of recruitment
Apply work permits and prepare contracts
Managing HR database and ensure proper follow up and tracking of information to ensure accuracy and timely submission of paperwork
Produce ad hoc reports from HR database as and when required
Maintain good relationship with clients, candidates and vendors
Work with local organisations and schools to promote the hospitality industry
Comply with hotel security, fire, health and safety regulations as well as full compliance to labour legislation
What are we looking for?
A Recruitment Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
Experience in recruitment
Experience in Human Resources
Well versed in the Singapore Employment regulations
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Job Title : Marketing Communications Executive
Location : Flexible, SG
Brand : Conrad Hotels & Resorts
Job Summary
A Marketing Communications Executive with Conrad Hotels & Resorts willmaximize business results, attract and retain guests and members, and increasebrand awareness within various markets through effective marketing and publicrelations activities.
What will itbe like to work for this Hilton Brand?
Smart luxury is at the core ofeverything Conrad Hotels & Resorts does. We offer our guests one-of-a-kindexperiences, service that's intuitive and connections to people and places nearor far. We're the destination of a new generation of global travelers for whomlife, business, and pleasure seamlessly intersect. People who know that thegreatest luxury is Never Just Stay. Stay inspired.
If you understand what it's like tojuggle life, business, and pleasure and know how to bring a sense of luxury tothat type of travel experience, you may be just the person we are looking forto work as a Team Member with Conrad Hotels & Resorts. Because it's withConrad Hotels & Resorts where we promise our Guests the luxury of justbeing themselves.
What will I bedoing?
As a Marketing Communications Executive, you will support thehotel in achieving business goals, attract and retain customers, and increaseawareness of the hotel and the hotel brand within the various markets and thelocal vicinity. A Marketing Communications Executive will promote allactivities that contribute to the Company's financial goals.
Specifically, a Marketing CommunicationsExecutive will perform the following tasks to the highest standards:
- To be involved in various marketing initiatives at the hotel including but not limited to copy writing, execution of marketing campaigns, creating timely eDMs, management of the various marketing and communication channels employed at the hotel
- Update and maintain the hotel's content on the various OTAs' website
- Assist with press release, alert blasts and media visit
- Handle the various media enquiries and events
- Design and drive the social media marketing plan to increase followers on the various platforms including but not exclusive to just Instagram, Facebook, Twitter and WeChat
- Explore digital solutions that will enable the team to efficiently market and engage with the target audience
- Communicate and partner with third party suppliers,as beneficial
- Create and update promotional collateral for use by the hotel
- Offer key support during new product launches and ensure that promotional material supports new initiatives
- Organize promotional events, including the oversight of the production of promotional visuals, collateral, and invitation management
- Identify and maintain regular competitor and market trend analysis and offer recommendations to hotel management to deliver products that meet market needs and support financial goals
- Conduct the various administrative duties for the department including but not limited to departmental expenses tracking, quotes gathering, submission of invoice as well as preparations of vouchers
- Prepare weekly and monthly departmental reports
What are welooking for?
A Marketing Communications Executive serving Hilton WorldwideBrand hotels and vacations are always working on behalf of our Guests andworking with other Team Members. To successfully fill this role, you shouldmaintain the attitude, behaviors, skills, and values that follow:
- Experience in a similar position within a high quality organization
- Can work independently with minimum supervision
- Adopts a positive approach to tasks and challenges encountered
- Strong organization skills, particularly in the field of event management
- Creative and innovative approach to product marketing and public relations
- Excellent communication skills, both written and verbal
- Strong interpersonal/relationship building skills in order to develop outstanding relationships both internal and external to the hotel
- A qualification in the field of marketing/public relations, if required
- Proficiency with computers and computer programs, including Microsoft office
What benefitswill I receive?
Your benefits will include holidayentitlement - as an employee you will become a member of The Hilton Club whichprovides reduced hotel room rates in our hotels worldwide, plus discounts onproducts and services offered by Hilton Worldwide and its partners. We lookforward to explaining in detail the range of excellent benefits that you wouldexpect from a global hotel organization like Hilton Worldwide.
View and Apply
Job Title : IT Manager
Location : Flexible, SG
Brand : Conrad Hotels & Resorts
Job Summary
Position Statement:
This position is responsible for ensuring concerned with the implementation of Information Technology function at the hotel in accordance with Hilton's Information Technology strategies and priorities as well as measuring costs, benefits and performance in the hotel and providing this information to hotel management and the Regional Director Information Technology.
Position Summary:
Quality
• Shouldhave necessary knowledge to support hotel based technology and any aboveproperty applications being used in the hotel.
• Shouldhave necessary knowledge to troubleshoot and support on IT related hardware notlimited to: Server, Desktops, Laptops, Printers, POS, Key Encoders and other ITequipment's.
• Beable to manage Support desk operations and escalation.
• Maintainingand managing the network infrastructure at hotel and ensuring properfunctioning of all networking hardware and devices.
• EnsuringIT control practices are in place and hotel team members adhering to IT controlpolicies.
Brand Standards &Compliance
• Ensuringcompliance to Information Technology Brand Standards at hotel.
• EnsuringIT SOX requirements are met and hotel to comply with IT SOX policies andprocedures.
• EnsuringBrand approved hardware and software applications are only used at the hotel.
Systems & Procedures
• Ensuringall systems are kept up-to-date with security and update patches as per Hiltonstandards.
• Ensuringhardware refresh standards are met at the hotel and only approved hardware orapplication is deployed at the hotel.
• Adheringwith IT Audits, IT Security and Hilton's Credit Card policies and making suresystems are PCI compliant.
• Tomaintain standards and best practices at hotel and evaluate compliance.
• Ensurehotel data is secured and in line with stated standards and best practices.
• Ensureall systems are secure and daily backups are happening with all criticalinformation backed up nightly. Also, ensure that the Business RecoveryProcedures are kept up to date and tested.
Customer Service
• Ensuringcustomer satisfaction and focusing on improving internet SALT scores for thehotel in order to contribute to overall guest experience.
• Ensuringcompliance to Stay Connected brand standards.
Financials
• Manageall IT expenditures and ensuring alignment with Hotel IT Capital and Operationalbudgets.
• Seekopportunities for cost efficiencies and value-added benefits for the hotel.
• Ensuringall IT equipment is covered under Annual Maintenance Contract with HiltonGlobally / regionally approved vendors / suppliers.
Leadership,Management & Behavioral Competencies
• Demonstrateattention to detail, while multi-tasking and delivering work on time.
• Demonstratetrust and confidentiality to Information.
• Abilityto take proactive approach at work place.
• Demonstratepositive involvement and interaction with the team both at individual andteam-management levels.
• Communicatesstatuses, risks and opportunities to hotel and Regional IT team.
• PreferredVendor Management skills.
• Abilityto work in flexible hours
PersonalCharacteristics
• Tomaintain a high customer service focus by approaching your job with thecustomers always in mind.
• Tohave a positive impact, taking personal responsibility and initiative toresolve issues, always clearly communicating with both customers andcolleagues.
• Tobe flexible, responding quickly and positively to changing requirements andneeds of the business.
• Tobe motivated and committed, approaching all tasks with enthusiasm and seizingopportunities to learn new skills or knowledge in order to improve your personalperformance.
• Tomaintain high team focus by showing co-operation and support to colleagues inthe pursuit of team goals.
• Tocontribute ideas and suggestions to enhance operational/environmentalprocedures in the Hotel.
Workplace Health& Safety
• Tocomply with the Health & Safety policy statement, H&S policies andprocedures and the relevant H&S Business Plan.
• Workin a safe manner, providing a safe workplace to all team member.
• Useprotective/safety equipment wherever provided and required.
• Beaware of procedures in the event of emergencies such as fire, bomb, in linewith Hotel/Company policy and legislation.
Direct Reports:
Hotel Information Technology Team Members and contracted technology workers.
Required Qualifications
Preferred Qualifications
Tertiary qualifications or other collegiate-level degree in IT, Business or related field.
Tertiary qualifications or other collegiate-level degree in IT, Business or related field.
Education
BA/BS/Bachelor's Degree
MS/MA/Master's Degree
License/ Certificates
Cisco Certified |
Microsoft Certified
Years of related experience
3-5
5-7
Years of management or supervisory experience
4+
2+
Management or supervisory experience type
Supervisory
Managerial
Add'l requirements (i.e. % of travel, etc.)
• Previous experience in customer service.
• Hardware & Software Installation and Troubleshooting skills.
• Strong Administration and Good Communication Skills.
• Proficiency in English and local language is required.
• Proficiency, at an intermediate to advanced level, with computers and computer programs, including Microsoft programs.
• Previous experience in hotel industry.
• Hotel/ Resort classified pre-opening experience is preferred.
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Job Title : Sales Manager - MICE
Location : Flexible, SG
Brand: Conrad Hotels & Resorts
Job Summary
A Senior Sales Manager (MICE) with Conrad Hotels and Resorts will contribute to Sales plan to develop future and repeat business by converting customer enquiries into confirmed sales.
What will it be like to work for Hilton Brand?
Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect.
If you understand what it's like to juggle life, business and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts.
What will I be doing?
As Senior Sales Manager (MICE), you will work to maximize revenue opportunities through sales of conference facility space and guestrooms. He/She will be responsible for performing the following tasks to the highest standards:
Respond to group RFPs through making proposals and sales presentation to prospective clients as well as explain, negotiate and close hotel sales.
Maximize all conference & events revenue opportunities
Review sales and other revenue generating business plans, identify gaps, ensure proactive measures to fill hotels and conference space capacity and meet sales targets
Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
Ensure the Meeting and Events Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Assist in the recruiting, managing, training and developing of the Team
Participate in the organisation of hotel promotional activities
What are we looking for?
A Senior Sales Manager (MICE) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Demonstrated previous managerial or supervisory experience in a MICE function in the hotel/leisure sector
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capability and an ability and desire to coach selling techniques to their team
Excellent organisational and planning skills
Accountable and resilient
Flexibility to respond to a range of different work situations
Individual with at least 3 years experience in same capacity
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Previous experience in the same or similar role
What benefits will I receive?
Your benefits will include holiday entitlement - as an employee, you will become a member of The Hilton Club which provides reduced hotel room rates in our hotel worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
View and Apply
Job Title : Laundry Assistant
Location : Flexible, SGConrad Hotels & Resorts
Job Title : Cook III - Oscar's cafe & Terrace Kitchen
Flexible, SG
Brand : Conrad Hotels & Resorts
Job Summary
A Laundry Assistant is responsible for ensuring that linen is available for all departments as requested to deliver an excellent Guest and Member experience while maintaining Linen Room cleanliness and taking receipt of stock.
What will I be doing?
As a Laundry Assistant, you are responsible for ensuring that linen is available for all departments as requested to deliver an excellent Guest and Member experience. A Laundry Assistant is also required to maintain cleanliness of the linen room and take receipt of stock. Specifically, you will be responsible for performing the following tasks to the highest standards:
Ensure Linen is available for all departments as requested
Ensure quality controls are in place for all linen processes, rejecting any exceptions
Maintain cleanliness of the Linen Room
Carrying out stock takes as requested
Ensure par stocks are maintained
Take receipt of stock and ensure safe storage
Manage customer service issues quickly and effectively
Oversee the issuing of linen via a requisition system
Ensure team members adhere to all Health and Safety Regulations
Carry out any other reasonable task set by the hotel's management
What are we looking for?
A Laundry Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude
Good communication skills
Ability to work under pressure
Ability to work on their own or in teams
Flexibility to work late shifts
Methodical and well organised
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous hotel or laundry experience
View and Apply
Job Title : Cook III - Main Kitchen
Location : Flexible, SG
Brand : Conrad Hotels & Resorts
Not ready to apply?
Job Summary
A Cook III is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while consistently contributing to departmental targets.
What will I be doing?
As a Cook III, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience. A Cook will also be required to prepare all mis-en-place and contribute to departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
Prepare and present high quality dishes within company guidelines
Keep all working areas clean and tidy and ensure no cross contamination
Prepare all mis-en-place for all relevant menus
Assist other departments wherever necessary and maintain good working relationships
Report maintenance, hygiene and hazard issues
Comply with hotel security, fire regulations and all health and safety and food safety legislation
Awareness of departmental targets and strive to achieve them as part of the team
Be environmentally aware
What are we looking for?
A Cook III serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude
Good communication skills
Ability to work under pressure
Ability to work on own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous kitchen experience in similar role
Basic food hygiene
View and Apply
Job Title : Waiter/Waitress
Location : Flexible, SG
Brand : Conrad Hotels & Resorts
Not ready to apply?
Job Summary
A Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.
What will I be doing?
As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage guest queries in a friendly, timely, and efficient manner
Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
Ensure knowledge of menu and all products
Ensure mis-en-place is well stocked at all floor stations
Follow correct reporting procedures if faced with issues
Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Experience in Food and Beverage department and/or industry
Previous experience of cash handling
Knowledge of Food Hygiene Regulations
View and Apply
Job Title : Guest Service Executive - Front Office
Location : Flexible, SG
Brand : Conrad Hotels & Resorts
Job Summary
A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.
What will I be doing?
As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
Respond promptly to guest requests for a supervisor of manager
Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
Ensure our customers receive a fast, efficient and friendly check in and check out
Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
Preparation and co-ordination of group arrivals/departures. - Ensure a good performance oriented working environment within the department and motivate the staff
Participate regularly in training courses and put the skills learned there into practice
Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
What are we looking for?
A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
Ability to see and hear in order to observe and detect signs of emergency situations
Job Title : Cook 2 / Pastry Kitchen
Location : Flexible, SG
Brand : Conrad Hotels & Resorts
Job Summary
A Cook II with Hilton Hotels and Resorts is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while assisting with food cost controls.
What will I be doing?
As a Cook II, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Prepare cold food items including, but not limited to, salads, fruits, dressings, fish items and appetizers, according to designated recipes and quality standards
- Maintain cleanliness and comply with food sanitation standards at all times
- Manage guest orders in a friendly, timely and efficient manner
- Ensure knowledge of menu and food products
- Stock and maintain designated food stations(s)
- Visually inspect all food sent from the kitchen
- Practice correct food handling and food storage procedures according to federal, state, local and company regulations
What are we looking for?
A Cook II serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Ability to work under pressure
- Ability to work on own or in teams
View and Apply
Job Title : IT Officer
Location : Flexible, SG
Brand : Hilton Hotels & Resorts
Job Summary
An IT Executive will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.
What will I be doing?
As an IT Executive, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Coordinator will perform the following tasks to the highest standards:
Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages
Provide 1st level support to the guest on Internet requirements and IT assistance
Record all issues that arise and advise the IT Manager of any issues that need further attention
Explorer into new technologies that assist company in gaining competitive edge
Recommend system improvements to the IT Manager
Maintain the LAN/WAN/VPN within the Hotel
Produce technical documents, such as the operations manual, network manual, system configuration and operations procedures
Keep track of all changes performed on the system and network
Ensure Hotel systems are protected against any threat, eg virus, disaster, hacker, and etc
Ensure System Backup/Disaster Recovery are well established
Ensure ICT setup is in compliant with Hilton Standard
Assist IT Manager in all ICT related issue in daily operation.
What are we looking for?
IT Executive serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous IT experience, preferably in the hotel, leisure, and/or service sector
Experience of all Microsoft systems
Experience of hotel applications, such as Fidelio and Micros, preferred
Excellent organizational and interpersonal skills
Current technical skills and knowledge of technology
View and Apply
Job Title : Waitress (Executive Lounge)
Location : Flexible, SG
Brand : Hilton Hotels & Resorts
Job Summary
A Waitress (Executive Lounge) comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.
What will I be doing?
A Waitress (Executive Lounge) will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
Process accurately check-ins and check-out
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Stay current with all hotel services as well as VIP requests and special events
Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Project a professional manner with an emphasis on hospitality and Guest service
Comply with Hotel security, fire regulations and all health and safety legislation
Execute tasks as instructed by the Executive Lounge Supervisor or Manager
Serve your role and Team in an environmentally-conscience manner
What are we looking for?
Waitresses serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous Front Office experience in the hotel, leisure or retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in Executive Lounge in a hotel environment
Multi-lingual
View and Apply
Job Title : Sous Chef (Pastry Kitchen)
Location : Flexible, SG
Brand : Hilton Hotels & Resorts
Job Summary
A Sous Chef will work closely with the Executive Pastry Chef and Executive Chef to manage all aspects of the kitchen to deliver an excellent Guest and Member experience while managing food provisions, assisting with guest queries, and controlling costs.
What will I be doing?
A Sous Chef, will work closely with the Executive Pastry Chef and Executive Chef to manage aspects of the kitchen to deliver an excellent Guest and Member experience. A Sous Chef will also be required to manage food provisions, assist with guest queries, and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage all aspects of the kitchen including operational, quality and administrative functions
Manage the provision of food to Food and Beverage outlets and taking action where necessary to ensure compliance with current legislation
Assist in positive outcomes from guest queries in a timely and efficient manner
Ensure food stuffs are of a good quality and stored correctly
Contribute to menu creation by responding and incorporating Guest feedback
Ensure the consistent production of high quality food through all hotel food outlets
Manage customer relations when necessary, in the absence of the Executive Chef
Ensure resources support the business needs through the effective management of working rotations
Support brand standards through the training and assessment of the Team
Manage the kitchen brigade effectively to ensure a well-organized, motivated Team
Control costs without compromising standards, improving gross profit margins and other departmental and financial targets
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security, fire regulations and all health and safety and food safety legislation
Report maintenance, hygiene and hazard issues
Be environmentally aware
What are we looking for?
A Sous Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Relevant qualifications for this role
Excellent planning and organizing skills
Ability multi-task and meet deadlines
Strong supervisory skills
A current, valid, and relevant trade qualification (proof may be required)
A creative approach to the production of food
Positive attitude
Good communication skills
Ability to work under pressure
Ability to work on own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous kitchen experience in similar role
Passion for producing high quality food
Knowledge of current food trends
Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook
View and Apply
Job Title : Commis Cook (Main Kitchen)
Location : Flexible, SG
Brand : Hilton Hotels & Resorts
Job Summary
A Commis Cook is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while consistently contributing to departmental targets.
What will I be doing?
As a Commis Cook, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience. A Leading Cook will also be required to prepare all mis-en-place and contribute to departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
Prepare and present high quality dishes within company guidelines
Keep all working areas clean and tidy and ensure no cross contamination
Prepare all mis-en-place for all relevant menus
Assist other departments wherever necessary and maintain good working relationships
Report maintenance, hygiene and hazard issues
Comply with hotel security, fire regulations and all health and safety and food safety legislation
Awareness of departmental targets and strive to achieve them as part of the team
Be environmentally aware
What are we looking for?
A Commis Cook serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude
Good communication skills
Ability to work under pressure
Ability to work on own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous kitchen experience in similar role
Basic food hygiene certificate
Job Title : Sous Chef (Pastry Kitchen)
Location : Flexible, SG
Brand : Hilton Hotels & Resorts
Job Summary
A Sous Chef will work closely with the Executive Pastry Chef and Executive Chef to manage all aspects of the kitchen to deliver an excellent Guest and Member experience while managing food provisions, assisting with guest queries, and controlling costs.
What will I be doing?
A Sous Chef, will work closely with the Executive Pastry Chef and Executive Chef to manage aspects of the kitchen to deliver an excellent Guest and Member experience. A Sous Chef will also be required to manage food provisions, assist with guest queries, and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage all aspects of the kitchen including operational, quality and administrative functions
Manage the provision of food to Food and Beverage outlets and taking action where necessary to ensure compliance with current legislation
Assist in positive outcomes from guest queries in a timely and efficient manner
Ensure food stuffs are of a good quality and stored correctly
Contribute to menu creation by responding and incorporating Guest feedback
Ensure the consistent production of high quality food through all hotel food outlets
Manage customer relations when necessary, in the absence of the Executive Chef
Ensure resources support the business needs through the effective management of working rotations
Support brand standards through the training and assessment of the Team
Manage the kitchen brigade effectively to ensure a well-organized, motivated Team
Control costs without compromising standards, improving gross profit margins and other departmental and financial targets
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security, fire regulations and all health and safety and food safety legislation
Report maintenance, hygiene and hazard issues
Be environmentally aware
What are we looking for?
A Sous Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Relevant qualifications for this role
Excellent planning and organizing skills
Ability multi-task and meet deadlines
Strong supervisory skills
A current, valid, and relevant trade qualification (proof may be required)
A creative approach to the production of food
Positive attitude
Good communication skills
Ability to work under pressure
Ability to work on own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous kitchen experience in similar role
Passion for producing high quality food
Knowledge of current food trends
Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook
Job Title : Waitress (Executive Lounge)
Location : Flexible, SG
Brand : Hilton Hotels & Resorts
Job Summary
A Waitress (Executive Lounge) comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.
What will I be doing?
A Waitress (Executive Lounge) will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
Process accurately check-ins and check-out
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Stay current with all hotel services as well as VIP requests and special events
Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Project a professional manner with an emphasis on hospitality and Guest service
Comply with Hotel security, fire regulations and all health and safety legislation
Execute tasks as instructed by the Executive Lounge Supervisor or Manager
Serve your role and Team in an environmentally-conscience manner
What are we looking for?
Waitresses serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous Front Office experience in the hotel, leisure or retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in Executive Lounge in a hotel environment
Multi-lingual
Job Title : Human Resources Officer
Location : Flexible, SG
Brand : Hilton Hotels & Resorts
Job Summary
A Human Resources Officer is responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience while assisting with employee relations.
What will I be doing?
As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience. A Human Resources Officer will also be required to manage succession planning and employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:
Support and advise Managers on proper policies and procedures
Manage succession planning with senior managers during the bi-annual appraisal process
Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
Ensure absence monitoring is in line with company guidelines
Maintain online personnel system, payroll system, and monthly reporting
Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
Assist in determining departmental training requirements
Ensure completion of training for hotel security, fire regulations and other health and safety legislation
Assist in the organisation of Team Member social events
Work with local organisations and schools to promote the hospitality industry
Promote and endorse staff benefits
Assist and resolve team member and management queries
What are we looking for?
A Human Resources Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in Human Resources Officer or equivalent role
Positive attitude
Good communication and people skills
Committed to delivering a high level of customer service, both internally and externally
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of hospitality
Good knowledge of employment law and employee relations
IT proficiency
Job Title : Housekeeping Attendant
Location : Flexible, SG
Brand : Hilton Hotels & Resorts
Job Summary
A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.
What will I be doing?
As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:
Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards
Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
Provide excellent guest service
Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others
Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
Request flowers for special occasions (marriage). Besides providing embroidery for special linen
Control makes monthly Lost and Found and donations
Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
Replaces Laundry Attendant in case of holidays, days off or absences
What are we looking for?
A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:
Planning and organizing
Good oral and written communication
Previous experience in Laundry
Good interpersonal skills
Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
Committed to delivering a high level of customer service
Excellent standards of clean
It is advantageous in this position if you demonstrate the following capabilities and advantages:
Ability to work in a team
Excellent attention to detail
Positive Attitude
Job Title : Senior Manager, Marketing Execution & Operations (PMO) - Asia Pacific
Location : Flexible, SG
Brand : Hilton Corporate
Job Summary
The Senior Manager, Marketing Execution & Operations joins Hilton at the start of creating this discipline in Asia Pacific. This role is central in driving the alignment of processes, metrics and goals to ensure strategies are driving a strong return on investment and achieving the business objectives. The successful candidate will be making recommendations on tools, capabilities and ways of working to drive performance.
As Senior Manager, Marketing Execution & Operations, you will be leading the delivery of projects from initiation to execution and ongoing adaptations. Projects will range from more technical to strategic in nature, involving teams across the marketing organization as well as key stakeholders outside marketing including partner agencies.
The Senior Manager, Marketing Execution & Operations will lead and mentor a project management team responsible for the delivery of pay-to-play tactical regional promotions, always-on retargeting campaign, always-on prospecting campaign as well as brand campaigns. Key to the role is the ability to build relationships quickly in a dynamic organization, make strategic recommendations on marketing plans and capabilities in order to drive future growth and greater customer focus with flexibility to change direction when needed.
The Senior Manager, Marketing Execution & Operations will be based in Singapore and will be responsible for developing and refining tools, templates, and standard methodologies to continuously improve our project management capabilities across the marketing teams in Asia Pacific. An ideal candidate will be an energized, passionate leader, eager to drive marketing innovation and transformation.
What will I be doing?
The Senior Manager, Marketing Execution & Operations - Asia Pacific will be responsible for performing the following tasks to the highest standards:
Lead a project management team. This includes seeking ways to improve operational performance, removing roadblocks when needed, providing training and mentoring to team members, conducting performance reviews and career development discussions.
Provide leadership visibility into campaigns, assess departmental capacity and drive prioritization decisions.
Partner with the global Marketing Execution & Operations team to develop and refine tools, templates, standard methodologies and ways of working to improve operational performance.
Partner with the Media and Social teams to drive campaign performance including exploring new partners and products.
Partner with the Performance & Insights team to provide ongoing actionable analysis, insights and recommendations on opportunities to help drive performance across marketing activities.
Build a continuous learning, and test and learn culture. This involves working cross-functionally to optimize campaign activity and drive greater business outcomes.
Drive innovation including introducing new methods of working, enhanced capabilities, evolved uses of data and improved departmental skills development.
Partner with Media and Performance & Insights teams to ensure the use of marketing funds are maximized and make recommendations on budget allocations as needed.
What are we looking for?
A Senior Manager, Marketing Execution & Operations - Asia Pacific serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Bachelor's degree in project management, marketing, communications or related field
7+ years of experience in marketing-related project management function
2+ years of management or supervisory experience
Excellent project management capabilities to stay on top of details, deliverables and anticipate and propose solutions to potential roadblocks to keep activities on track
Strong prioritization and decision-making skills with proven ability to manage multiple priorities and projects with deadlines
Strong digital marketing and social media skills to make strategic recommendations on marketing plans
Proven strategic thinking from concept to implementation to facilitate solutions that drive results and have a valuable and sustained impact on the organization
Ability to work effectively and influence others toward a common direction and with a common vision in a matrixed environment including working within and among teams, across diverse functions and locations, and influence others at all levels to move projects forward
Shown experience owning the inception to completion of a marketing campaign with a large, cross-functional team
Strong analytical skills
Hands-on, hardworking and self-motivated, able to work independently as well as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Master's degree in project management, marketing, communications or related field
10+ years of experience in marketing-related project management function; experience in Asian market a plus
4+ years of management or supervisory experience
Experience working on large digital projects
Experience with complex workflows and multi-channel content distribution
Job Title : Senior Director, Feasibility & Investment Analysis - Asia Pacific
Location : Flexible, SG
Brand : Hilton Corporate
Job Summary
Hilton is a leading global hospitality company, with a portfolio of 17 world-class brands comprising more than 5,700 properties and more than 923,000 rooms in 113 countries and territories. Our business model is fee-based, capital efficient, and highly resilient with tremendous growth potential around the world – resulting in opportunities for our team members and premium returns for our hotel owners and shareholders.
The Feasibility & Investment Analysis (FIA) team is the official underwriting group at Hilton, a pillar in the development process by providing consistent, unbiased analysis and fulfilling a governance role. The team is anchored by sound judgment, superior knowledge, exemplary professionalism, and exceptional technical skills.
As a Senior Director, Feasibility & Investment Analysis, you will manage the APAC Feasibility & Investment Analysis team, and effectively manage the group's stakeholder relationships in the APAC region. The position requires the successful candidate to have solid team leadership skills, effective time-, and project management, show enthusiasm for collaborations with other departments, and be able to operate with a sense of urgency and discipline.
What will I be doing?
As the Senior Director, Feasibility & Investment Analysis - Asia Pacific, you will be responsible for performing the following tasks to the highest standards:
Oversee and administer feasibility and investment analysis process for all hotel projects in the APAC region (currently, team members are based in Singapore and Shanghai); prioritize projects based on their deadlines and level of importance.
Work closely with SVP, Development - APAC on prioritizing deals across the region, in line with the Development strategy.
Provide an independent, objective and unbiased perspective to executive management for decision-making purposes.
Establish risk-adjusted parameters for evaluating corporate investment in hotel projects and the value of fees from development deals.
Hire, train and supervise team members in accomplishing the group's objectives.
Prepare and communicate (in written and oral formats) market and feasibility analysis, financial/valuation analysis, research and due diligence support for the development, asset management, disposition, operations and finance functions.
Provide analytical support for development and rollout of new brands in the region.
Coordinate the submission of Investment Committee Documents from the APAC region.
Assist in underwriting of investment and lease restructuring projects related to real estate and asset management activities within the APAC region in cooperation with the relevant Hilton teams.
Handle Human Resource functions of the department.
Provide analysis to Executive Management, Accounting, Operations, and/or Finance departments.
Review and opine on analysis prepared by operations and other areas of the company.
Participate in presentations to outside developers, owners, and joint venture (JV) partners.
What are we looking for?
A Senior Director, Feasibility & Investment Analysis - Asia Pacific serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Required Qualifications:
Solid leadership skills, ability to effectively manage a team in a fast-moving environment.
Ability to identify candidates for vacant roles (when needed), hire, mentor and train team members.
Excellent written and verbal communication and comprehension skills, including the ability to clearly explain complex analytical topics to a wide audience who may or may not be familiar with analytics or the subject matter.
Ability to effectively communicate with senior management of the APAC office, embracing a team player role with other departments.
Ability to demonstrate initiative and ownership of projects.
Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities and assign projects; effectively communicate with clients (internal and external).
Solid understanding of valuation of real estate, and ability to apply principles of corporate finance.
Working knowledge of Uniform System of Accounts for Hotels.
Understanding of principles of highest and best use and land economics.
Solid knowledge of hotel industry brands.
Ability to manipulate financial spreadsheet software, word processing, database software, and mapping software, strong knowledge of Excel modeling.
4 year undergraduate degree in hotel administration or business/finance, or a BA degree supplemented with a MBA.
7+ years combined previous experience in feasibility, consulting, valuation, asset management or development.
Prior experience with managing a team.
Able to travel 40%
Preferred Qualifications:
In addition to the required work experience, a 2+ years of experience in hotel operations is preferred but not required.
Experience in real estate & asset management, and/or development.
Strong negotiation skills and familiarity with hotel leases, joint ventures and related commercial structures.
Job Title : Senior Director, Human Resources – South East Asia
Location : Flexible, SG
Brand : Hilton Corporate
Job Summary
The Hilton portfolio of hotels is comprised of 17 industry leading and world-class brands, spanning more than 100 countries. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Signia, Hilton Honors, Curio Collection, DoubleTree, Tapestry Collection, Embassy Suites, Motto, Hilton Garden Inn, Hampton, Tru, Homewood Suites, Home2 Suites, and Hilton Grand Vacations. In Asia Pacific, the company has 300 trading hotels and nearly 500 under development.
In this role, you will be responsible for driving communications efforts for Hilton's full (Hilton, DoubleTree by Hilton and Curio Collection by Hilton) and focused service (Hampton by Hilton and Hilton Garden Inn) brands, as well as overseeing wider portfolio and loyalty (Honors) activities.
What will I be doing?
As the Director, Brand PR (Full & Focused Service & Loyalty) - Asia Pacific, you will be responsible for performing the following tasks to the highest standards:
Work with key business partners to develop a full range of creative communication strategies and initiatives to support Hilton's full and focused brands, as well as guest loyalty programme.
This includes strategies and tactics for owned/earned and paid for media.
Responsible for the implementation of consumer and digital communications plan for APAC – which supports both global business goals and the APAC regional strategy.
Oversee the amplification of brand communications and hotel level communications in APAC. Help create and manage new channels of communicating with the company's audiences, being more creative with the content being produced and enabling stronger engagement with target audiences.
Direct priority activity plans and own key clients in the business including VP, Marketing - APAC, SVP, Focused Service Brand Management and VP, Full Service Brand Management.
Responsible for alignment with global brand and loyalty PR directors to ensure consistency and collaboration for public relations for APAC. Also working closely with the regional corporate communications team.
Provide insight from brand and commercial teams to ensure consistency of messaging for APAC communications.
Support all relevant issues management communications in the APAC region and inform the relevant senior team and global communications as approriate e.g. Honors/OTAs.
Scope and direct major inbound and key source market press trip planner for key destinations across APAC - supporting regional marketing objectives.
Own business processes to maximize efficiency and effectiveness within the comms department for APAC
Lead on key global initiatives as appropriate and agreed with the leadership group.
Manage and maintain key relationships inside and outside the company.
Responsible for overseeing day-to-day activity of brand PR team, providing guidance, support, assessing performance and managing their development. It is also aimed to provide oversight of hotel based communications teams across the region.
Direct agency network across APAC – ensuring optimal functioning and efficiency of network.
Accountable for return on invested capital and time resources.
Responsible for communications work across cultures and markets.
Have total visibility and responsibility for APAC consumer PR spend, set budgets and agree targets.
What are we looking for?
A Director, Brand PR (Full & Focused Service & Loyalty) - Asia Pacific serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
BA/BS Bachelor's Degree in Communications, Public Relations or Journalism
More than Eight (8) years of work experience within Communications
Able to effectively and creatively solve problems while maintaining a high level of flexibility, professionalism and integrity
Strong interpersonal communication skills to positively influence Hilton's partners and to communicate effectively at all levels
Experienced knowledge of relevant presentation and video editing software
Validated ability to produce professional presentations and materials for an executive audience
Experience working in a matrixed, corporate environment
Strong time management skills, including the ability to handle details through to completion and ensure deadlines are met
Detail-oriented and self-starter
Ability to manage and execute on stakeholder feedback
Experience in hospitality is advantageous
Internal communications experience for a large, global corporation is preferred
Job Title : Senior Manager, Corporate Communications - Asia Pacific
Location : Flexible, SG
Brand : Hilton Corporate
Job Summary
The Senior Manager, Engagement & Special Events - Asia Pacific will support Asia Pacific Commercial Services in planning, organizing and managing an effective internal & external communication strategy. The position will be responsible for developing and leading an engaging internal communication strategy, resulting in successful and productive team calls, meetings and conferences as well as developing our external profile through helping to prepare presentations for external conferences, trade shows or external media. The position will also support the Asia Pacific ONE Team Committees (aimed at improving Team Member engagement), supporting and helping direct their initiatives as well as supporting the leadership team and Human Resources in the delivery of our talent agenda.
What will I be doing?
The successful candidate will be able to take complex and disparate information to craft a cogent, compelling story that communicates the meaningful impact of Hilton's commercial engines. Essential to this role is the ability to collaborate and work across teams and functions, fostering multiple stakeholder relationships in a complex, global organization. The role holder will also:
Develop and continually optimize a 360-degree communications strategy and roadmap that meets the needs of the business.
Source and integrate insights and data to create an impactful messaging narrative, including collaborating with key stakeholders to identify compelling stories and distill headlines across the organization.
Develop and write impact-focused internal and external communications, including regular internal communications on behalf of the Commercial team, regular commercial services leadership updates, quarterly All Team Calls, hotel meetings and briefings for various company and industry conferences.
Manage all supporting communications and where appropriate creative agencies, ensuring consistent branding and identity across deliverables.
Implement effective engagement communication tool, such as monthly/ quarterly newsletter, library of successful career stories and videos.
Provide support and facilitation, such as content creation, writing and editing, to key leaders with speaking engagements and presentations.
Draft key functional messages on behalf of the leadership and ONE Team Committee.
Plan and organize Quarterly Meet Week Meetings, and bi-annual Commercial Conferences in collaboration with other functional teams.
Work in partnership with the likes of the APAC Commercial Services Engagement Committee (ONE Team Committee), providing assistance in arranging and ensuring activities are delivered.
Provide support to HR in such activities as organizing half-yearly team member gifts, running of the regular team pulse survey, and support HR during Team Member Appreciation Week (TMAW).
Liaise, collaborate and work in aligned partnership with HR driven activities focused on engagement, learning and development, and thrive activities.
Partner with HR organization to amplify the Thrive message. Be a Thrive ambassador at all times.
Play an integral role in driving the global Commercial communications strategy by effectively working with the global Commercial communications team and global affairs.
Support the execution of Commercial Services projects.
What are we looking for?
A Senior Manager, Engagement & Special Events - Asia Pacific serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Proven success in executive communications, multimedia communications strategy, creative content development
Ability to communicate succinctly and effectively through the development of narrative and story telling
Proven experience in pulling raw data together to tell a compelling story
Experience writing and providing editorial oversight for leadership
Multimedia communications experience including copywriting, graphic design, image selection
PowerPoint presentation and video production
Excellent relationship management and personal communication skills
Selling, influencing and collaboration skills
Keen attention to detail
Understanding of and experience in managing logistics
Experience working within a global team on a regular basis
Bachelor's degree
8 years of experience in Communications or a related field
Minimum of 5 years of managing enterprise-wide meeting and event related processes, activities, metrics, standards and supplier strategies to achieve business objective
Excellent in Microsoft Outlook, MS Word, Excel and PowerPoint
Strong customer service and communication skills (verbal and written), while employing diplomacy with high-level executives and customers within the organization on a global scale
Critical thinking and both quantitative and qualitative analytics skills with the ability to use logic and reasoning to identify the strengths/ weakness of alternative and differentiated solutions, conclusions or approaches to problem
Self-starter, well organized, extremely detail-oriented and an assertive team player, willing to take ownership of responsibilities, and possess a high level of positive energy and drive
Excellent time management and organizational skills
Ability to manage multiple priorities, work well under pressure and effectively handle concurrent demands to prioritize responsibilities
Ability to work independently with minimal supervision
Absolute discretion and confidentiality regarding sensitive information
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Extensive experience in Project Management / Process Management. Project Management Certification is ideal
Applicants with additional language skills preferred
Job Title : Executive, Marketing & eCommerce Consulting - Asia Pacific
Location : Flexible, SG
Brand : Hilton Corporate
Job Summary
The Executive, Marketing & eCommerce Consulting - Asia Pacific will be responsible for driving increased market share and revenue through focused hotel-level activity.
As a specialist, this role will ensure hotels have adequate online presence and visibility to drive online channel performance as well as connecting hotels to enterprise activity.
You will provide hotels with best practice guidelines across multiple subject matters and topics, while prioritizing activities that drive revenue.
What will I be doing?
The Executive, Marketing & eCommerce Consulting - Asia Pacific will be responsible for delivering the tactical execution of Marketing & eCommerce Consulting programs and initiatives, which support and drive transactions for digital outlets across APAC.
The role will be responsible for ensuring that all hotel-level digital outlets maintain optimal levels of presence and performance.
Key activities include:
Lead projects to ensure hotels enhance their digital presence across owned and 3rd party sites
Strategically plan and execute tactics to drive the digital agenda forward
Ensure hotels maximize opportunity from enterprise promotional and campaign activity
Provide performance updates at hotel and portfolio level including web analytics
Working with agencies and Executives to manage SEO initiatives such as keyword research and recommendations, developing meta titles and descriptions and optimizing for local search
Executing on incremental projects that support team goals
Establish a regional culture of accountability, teamwork, collaboration and revenue performance
Assist in preparation and dissemination of hotel communication
Building enterprise knowledge and leveraging eCommerce Consulting best practices
Managing intake of hotel-level requests via phone and email, including appropriate dispositioning and assigning to appropriate resource while also resolving basic enquiries
Key responsibilities:
Serve as eCommerce Consulting point of contact for hotel clients
Perform audits on hotel materials and processes
Lead audit and content management of third-party sites
General tactical support of SEO initiatives such as keyword research and recommendations, developing meta titles and descriptions, and optimizing for local search
What are we looking for?
A Executive, Marketing & eCommerce Consulting - Asia Pacific serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Customer service focused individual
Desire and ability to learn
Effective communication, collaboration and presentation skills
Excellent time management skills and tools
Excellent problem solving skills and judgement capability
Sound eCommerce / digital marketing experience
Proficient in MS Office Suite
Ability to think critically and analytically
BA / BS / Bachelor's Degree
3 to 5 years of related experience
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Highly experienced in eCommerce / digital marketing experience
Extensive professional experience
Additional Asian language is not required but is a plus
Advanced experience with PowerPoint
Hospitality and/or travel industry experience