Job seekers in canada The city of Ottawa is a great job to work at. The people are amazing and easy to talk and confide in. They are always there to help whenever its needed. They offer a wide variety of training which is all paid for.
Various Offers & Opportunities
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Job category : Administrative & Customer Service
Customer Service Assistant
Ottawa Public Library, Library Operations, Branch Operations
Casual Positions
Affiliation: CUPE 503 Library
Salary: $27.249 to $31.882 per hour (2019 rates of pay)
Location: Various Locations
Various Shifts: days, evenings & weekends
This job inventory will be used to staff Casual positions, that become available now and up to September 30,
2019, in the following geographic locations:
Main, 120 Metcalfe
Alta Vista, 2516 Alta Vista
Elmvale Acres, 1910 St. Laurent
Greenboro, 363 Lorry Greenberg
Cumberland, 1599 Tenth Line
North Gloucester, 2036 Ogilvie
Rideau, 377 Rideau
St. Laurent, 1910 St. Laurent
Orleans, 1705 Orleans
Blackburn Hamlet, 199 Glen Park
Vanier,310 Peres Blancs
Alta Vista, 2516 Alta Vista
InfoService,101 Centrepointe
Category: Ongoing Inventories
Employment Group: Library
Job Summary
Provides customer service to the library customers in-person, roving the branch, telephone/switchboard
and/or through electronic/web chats. Provides assistance with membership services. Supports materials and
cash handling activities. Work is performed within the context of the policies and framework of the Library
corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and
the Canadian Library Association position statements on Intellectual Freedom and Diversity and Inclusion,
with particular emphasis on providing customer service excellence.
Education & Experience
Completion of Secondary school graduation diploma (Grade 12).
Minimum of one (1) year library or customer service experience
Language, Certificates & Licenses
The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s
satisfaction.
Various language requirements, locations may require English, French or Bilingual competencies.
French oral, reading, writing required
English oral, reading, writing required
Knowledge
Knowledge of customer service techniques and protocols
Knowledge and experience with computers, Microsoft Office applications and other equipment including
electronic devices
Experience with integrated library systems
Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal
or other prescribed sequence and procedures
Library circulation procedures and practices
Methods and techniques for handling cash
Methods and techniques of responding to inquiries and resolving patron complaints
General knowledge of Ottawa Public Library policies and procedures
Knowledge of applicable health and safety legislation, including the rights and duties of workers
Competencies & Skills
Customer service orientation, including the use of tact, discretion and confidentiality
Effective verbal and written communications and interpersonal skills
Reasonable judgment in a professional setting
Effectively apply technology to library services and programs
To carry out a range of circulation activities, including registration, collecting fees
Ability to respond effectively to a range of library service inquiries and resolve complaints
Ability to perform routine manual or clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds
Ability to handle and account for cash and to prepare bank deposits
Strong interpersonal skills, ability to deal with the public and handle problems as they arise
Perform multiple tasks concurrently
Ability to work effectively independently and as a team member
If this opportunity matches your interest and profile please apply online by using the "Apply"
Apply
3-1-1 Casual Client Service Agent
Competition Number: 2019-EX-EN-52352490-01
Service Innovation & Performance Department, Service Ottawa, Call Centre Services Branch
Multiple Casual Positions
Affiliation: CUPE 503 Inside/Outside
Salary: $29.773 to $34.833 per hour* (2019 rates of pay)
* You will initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Location: 110 Laurier Avenue West
Category: Ongoing Inventories
Employment Group: Administrative/Customer Service
Note: Applications / resumes received will be used to staff current and on-going requirements until December 31, 2019.
Job Summary
Responsible for providing information and customer services for a wide range of City services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a Client Service Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by phone and including electronic/web, email and in-person in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where requested. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.
Education & Experience
Successful completion of grade 12 or recognized equivalency
A minimum of three (3) years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations.
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
The successful candidate(s) will be required to complete a Criminal Record Check to the City of Ottawa’s satisfaction.
Designated bilingual - Day 1 Ready – immediate requirement for language proficiency:
French oral, reading required
English oral, reading, writing required
Candidates must meet language requirement for position upon hire.
Knowledge
Knowledge of customer service delivery mechanisms and computer programs as they relate to products and services within the Client Service Centre
Customer Service practices and strategies to resolving customer related complaints
Corporate Microsoft computer applications MSWord , Outlook, Excel, Internet Explorer/Ozone, and job specific programs such as LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, Aqacis,CLASS, RSVP, Autoprocess, SAP, etc.
General office equipment
Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily deposits
Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Competencies & Skills
Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
Organize, multi-task and prioritize work
Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
Work independently and in a team setting
Apply
Client Service Agent
Competition Number: 2019-EX-EN-52622441-01
Service Innovation & Performance Department, Service Ottawa, Call Centre Services Branch
Multiple Part-time Temporary Positions - 24 hours/week
Affiliation: CUPE 503 Inside/Outside
Salary: $29.773 to $34.833 per hour (2019 rates of pay)
* You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Location: City Hall,110 Laurier Avenue West
Category: Current Opportunities
Employment Group: Administrative/Customer Service
Note: Applications / resumes received will be used to staff current and on-going requirements until December 31, 2019.
Job Summary
Responsible for providing information and customer services for a wide range of City services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a Client Service Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by phone and including electronic/web, email and in-person in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where requested. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.
Education & Experience
Successful completion of grade 12 or recognized equivalency
A minimum of three (3) years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations.
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s satisfaction.
Day 1 Ready – immediate requirement for language proficiency:
French oral, reading required
English oral, reading, writing required
Candidates must meet language requirement for position upon hire.
Knowledge
Knowledge of customer service delivery mechanisms and computer programs as they relate to products and services within the Client Service Centre
Customer Service practices and strategies to resolving customer related complaints
Corporate Microsoft computer applications MSWord , Outlook, Excel, Internet Explorer/Ozone, and job specific programs such as LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, Aqacis,CLASS, RSVP, Autoprocess, SAP, etc.
General office equipment
Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily deposits
Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Competencies & Skills
Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
Organize, multi-task and prioritize work
Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
Work independently and in a team setting
Apply
Committee/Council Assistant
Competition Number: 2019-EX-EN-52602749-01
Office of the City Clerk and Solicitor, Legislative Services, Committee & Council Services Branch
2 Full-time Temporary Positions (Up to 2 years) - 35 hours/week
Affiliation: Non Union/Non MPE
Salary: $54,186.86 to $63,396.06 annually (2019 rates of pay)
Location: City Hall,110 Laurier Avenue West
Category: Current Opportunities
Employment Group: Administrative/Customer Service
Job Summary
The Committee/Council Assistant provides administrative support to the Council, Standing Committee Coordinators, the Manager, Council and Committee Services, and the Supervisor, Advisory Committees and Boards. Assists in making arrangements and preparing agendas for committee/council meetings, attends committee/council meetings, and liaises with the public, the media, staff, Councillors and their assistants.
Education & Experience
Successful completion of Grade 12 or equivalent plus at least one (1) year post secondary education in either an undergraduate degree program or a business, secretarial or administrative program
Three (3) to five (5) years of experience, preferably in a municipal government setting
Minute taking
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
1 position - Day 1 Ready – immediate requirement for language proficiency:
French oral, reading required
English oral, reading required
Candidates must meet language requirement for position upon hire.
Knowledge
Standards and conventions for correspondence and effective writing
Objectives, functions and responsibilities of a secretariat
Some knowledge of the Procedures By-law and the Municipal Act as it relates to Council and Clerk's duties
Functions and responsibilities of municipal government
Competencies & Skills
Deal effectively with time frames/deadlines and work effectively under pressure
Organize work and set priorities
Understand technical issues and be detail-oriented
Ability to work in a politically sensitive environment
Apply
Council Support Services Assistant
Competition Number: 2019-EX-EN-52625143-01
Office of the City Clerk and Solicitor, Legislative Services, Council Support Services Branch
1 Full-time Continuous Position - 35 hours/week
Affiliation: Non Union/Non MPE
Salary: $49,584.08 to $58,012.50 annually (2019 rates of pay)
Location: City Hall,110 Laurier Avenue West
Category: Current Opportunities
Employment Group: Administrative/Customer Service
Job Summary
Responsible for providing a wide variety of complex and confidential administrative tasks in support of the Council Support Services Unit, and providing other departmental support as appropriate.
Duties and responsibilities include conducting research, compiling documentation and data in support of unit requirements, creating and updating databases, drafting correspondence to Elected Officials. The Administrative Clerk also serves as a point of contact for Elected Officials, the public and city staff for providing an initial response to standard inquiries and directing non-standard inquiries.
Education & Experience
Completion of Secondary School (Grade 12) or equivalent.
Two (2) years general office experience with emphasis on reception function.
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
Designated – specific level of language proficiency:
French oral, reading required
English oral, reading required
Candidates who do not meet language requirements will be required to participate in training.
Knowledge
Office practices and procedures, including records management
Sound knowledge of the branch's programs and structure combined with good knowledge of the department and general knowledge of the city at large
Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Competencies & Skills
Utilize computer programs such as Word, Excel, PowerPoint and OrgPlus
Gather and compile statistical information
Type accurately at 60 wpm
Communicate effectively both verbally and in writing
Use tact, discretion and confidentiality, combined with reliability and good judgment
Apply
Translator - Reviser
Competition Number: 2019-EX-EN-52630889-01
Office of the City Clerk and Solicitor, French Language Services, Translation Services
1 Full-time Continuous Position - 35 hours/week
Affiliation: CIPP
Salary: $70,947.24 to $86,326.24 annually (2019 rates of pay)
Location: City Hall,110 Laurier Avenue West
Category: Current Opportunities
Employment Group: Administrative/Customer Service
Job Summary
Working in the French Language Services branch, the Translator - Reviser provides translation, revision, proofreading and editing services to all departments within the corporation, as well as to council. The Translator - Reviser also proofs and revises all translation work completed by external translators for the corporation. The Translator - Reviser is part of the production team for promotion material for the corporation and verifies that the use of the French language is accurate and is appropriate for the target audience. The Translator - Reviser provides advice and assistance on the appropriate use of the French language. The Translator - Reviser is responsible for researching and establishing French terminology for city programs, services and projects, and maintaining the terminology bank for the corporation that is used by staff and external translators.
Education & Experience
B.A. (four [4] year University degree) in Translation (English to French, French to English)
Minimum of five (5) years in translation/revision
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
Day 1 Ready – immediate requirement for language proficiency:
French oral, reading, writing required
English oral, reading, writing required
Candidates must meet language requirement for position upon hire.
Knowledge
Excellent oral and written communication skills in French and English, including editing and proofreading skills
Translation theory and practice
Rules and usage of French and English (written and spoken)
Franco-Ontarian context
Ability to use various types of research tools including the internet
MS Office Suite
MultiTrans or any other translation memory
Competencies & Skills
Provide advice and respond to requests for technical terminology, grammar, style, etc.
Ability to translate approximately 1,500 - 2,000 words per day using an electronic keyboard
Ability to revise 4,500-6000 words per day
Translate a variety of documents in either of the two official languages while maintaining the tone, level of language and technical accuracy of the piece
Proofread and revise work done by others, and correct and edit own work
Provide advice and feedback on linguistic issues
Maintain quality control
Possess organizational skills and flexibility to plan, organize and prioritize own work, and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
Possess excellent communication and interpersonal skills, and excellent telephone manner to communicate complex grammar rules or terminology
Possess computer literacy in MS Office Suite in a Windows environment, including use of intra/internet
Apply