SHERATON CAREERS
WE GO BEYOND SO YOU CAN TOO.
At Sheraton, we go beyond for our guests. We also inspire our associates to go beyond—in their careers, personal lives and communities. Together, we’re committed to making a difference.
FIND JOBS AT SHERATON THAT LISTED BELOW
Franchised Banquet Manager
Job Number 19114627
Location
Sheraton Cavalier Saskatoon Hotel
612 Spadina Cres E
Saskatoon, Saskatchewan
Job Category
Event Management
Job Requirements
Minimum 3 years’ Banquet Manager role; Hospitality Management Diploma is a definite asset
Customer Service Focused
Proficient computer skills; with previous experience with a point of sale and/or catering sales program
Detail oriented with the ability to prioritize and organize in a constantly changing environment
Proven ability to manage multiple staff and delegate tasks effectively
Strong communication skills, personable and ability to motivate people to achieve common goal
Always exude confidence and professionalism
Ability to work flexible hours or shifts
Responsibilities
Recruitment, onboarding, training of all new employees
Forecasting, budgeting, and managing productivity
Performance management of existing employees (performance reviews, coaching, mentoring, development, and training on any new systems/standards/processes)
Creation, modification, and implementation of all service or operational standards
Scheduling and balancing through Payroll system
Overall presentation of food and beverage items in function rooms
Manage change logs, amending staffing levels according to changes
Attend Catering meetings, pre-conferences, pre-event meetings along with ensuring communication and follow up as a result of the meetings
Quality control including room inspections reporting any deficiencies as necessary and ensuring cleaning checklists are consistently completed
Maintain part-socks, inventories and purchasing within budgeted guidelines
Onsite contact with organizers reviewing event order to ensure a seamless execution
Ensure pre-event huddles, shift meetings, supervisor meetings are conducted regularly to ensure consistency of service standards
Review all communication logs to ensure areas of opportunities are reviewed
Guest problem resolution as necessary
Ensure responsible alcohol standards are in place and being followed
Regular safety and equipment audits implementing changes / fixes as necessary
Liaise effectively with kitchen team regarding food product, execution, and presentation
Maintain open communication to and from Catering Event Managers
Apply via email at: hr@sheratonsaskatoon.com
Franchised Assistant Front Office Manager
Job Number 19112030
Location
Sheraton Vancouver Wall Centre
1088 Burrard St
Vancouver, British Columbia
Job Category
Rooms and Guest Services Operations
Schedule Full-time
Relocation? No
Position Type Management
Job Requirements
Previous experience as an Assistant Front Office Manager; or have a minimum of 2 years of experience in a supervisory role in a comparably sized and upscale hotel setting.
Must have excellent working knowledge in Galaxy/LightSpeed or similar PMS/hotel system experience an asset.
Fluency in Microsoft Office.
Excellent communication and guest service skills are required.
Must be able to speak, read, write and understand English, a second language is an asset.
Walking and standing for long periods of time occasionally required; you must be able to exert a wellpaced mobility to get to other departments in the hotel on a timely basis.
Must be able to work longer than 8 hours if needed.
Must be able to lift up to 40 lbs. occasionally.
Scheduling flexibility including the ability to work overnight shifts.
Must hold a class 5 British Columbia driver’s license and clean drivers abstract.
Diploma or certificate in Hotel and Restaurant Management or the equivalent is an asset.
Job Description
Lead our front office team and maintain a level of professionalism according to the standards set forth by the Wall Centre Sheraton Vancouver and Marriott Hotels and Resorts.
Adhere to all policies and procedures set by Marriott and the Wall Centre
Interact and mingle with guests in the lobby to make them feel welcome and as though they belong to the Wall Centre family.
Adhere to and promote all Sheraton Core Values.
Maintain guest satisfaction by dealing with guest concerns both in person and by correspondence.
Promote the Marriott Bonvoy Program, motivating agents to continually enroll guests and achieve monthly goals set by the Front Office Manager.
Respond and adhere to emergency procedures by ensuring the smooth response and coordination of appropriate departments during all emergency situations, training associates in hotel emergency response procedures, and following up on all deficiencies found during emergency situations.
Assist other departments as required in resolving problems.
Train and develop all front office associates to help them reach their potential.
Maintain the standards of the Welcome program and all service recoveries.
Ensure friendly and efficient guest registration, check out and telephone service.
Direct and train both guest service agents and communication agents.
Assist in new hire and ongoing training. Assist with agents’ evaluations both monthly and annually.
Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are preregistered, blocked properly and other departments are notified of the room assignments.
Review the daily room availability and inform other team members.
Balance the house and blocking rooms according to the standards set forth by Marriott and the Wall Centre Sheraton Vancouver.
Ensure that checklists are being completed correctly and in a timely fashion.
Ensure adherence to all credit procedures in the front office by reviewing highbalance reports and following up with credit manager or Front Office Manager if needed.
Relocate guests according to established procedures.
Other duties as assigned by the Front Office Manager.
Franchised Assistant Housekeeping Manager
Job Number 19105329
Location
Sheraton Vancouver Wall Centre
1088 Burrard St
Vancouver, British Columbia
Job Category
Housekeeping & Laundry
Schedule Full-time
Relocation? No
Position Type Management
Job Requirements
Minimum of two years’ experience in customer service and housekeeping required.
Must be fluent in English, a second language is an asset.
Flexible schedule, able to work early mornings and late evenings when required.
Proven computer, administration, and organizational skills. Must be fluent in Microsoft programs.
Proven multitasking abilities and ability to work in a fast-paced environment under pressure.
Previous LightSpeed experience an asset.
Proven ability in decision making and problem solving.
Must be a team player.
Certificate or Diploma in Hotel and Restaurant Management or the equivalent is an asset.
Previous supervisory experience is preferred but not required.
Job Description
Main point of contact between the Housekeeping Department and its associates.
Assist the Housekeeping Manager in running the department.
Daily inspection of rooms to ensure cleanliness as per Wall Centre standards.
Personally attend to the cleanliness of VIP Rooms and spaces.
Ensure standards of cleanliness are maintained in guest rooms.
Assist the Housekeeping Manager in the training of new and existing employees.
Assist the Housekeeping Manager in reviewing the scheduling based on occupancy.
Educate staff on safe work practices, including proper storage of chemicals and materials needed for daily room cleaning.
Schedule and communicate associate performance to managers.
Maintain par levels of inventory of cleaning supplies, linens, and brand required room materials and elements. Ensure accountability of departmental equipment.
Attend necessary meetings.
Other duties as assigned.
Apply via email at: resumes@wallcentre.com
Server
Job Number 19112039
Location
Sheraton Gateway Hotel in Toronto International Airport
3111 Convair Drive
Mississauga, Ontario
Job Category
Food and Beverage & Culinary
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Explore our very big world
We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.
Rewards for work, benefits for life
You’ll be supported in and out of the workplace through:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues
The impact you’ll make
You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.
What you’ll be doing
Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies
What we’re looking for
Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus
This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we’ll ask you to complete safety training and certification.
Apply
Housekeeper - Public Area (PM Shift)
Job Number 19104126
Location
Sheraton Gateway Hotel in Toronto International Airport
3111 Convair Drive
Mississauga, Ontario
Job Category
Housekeeping & Laundry
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Clean public and employee restrooms and showers. Clean glass in public and employee areas. Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment. Dust surfaces in assigned area. Empty trash containers, ashtrays, and ash urns in public areas into proper containers. Inspect condition of furniture for tears, rips, and stains and report damages. Clean and maintain lights. Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms.
Apply
Housekeeper
Job Number 19104131
Location
Sheraton Gateway Hotel in Toronto International Airport
3111 Convair Drive
Mississauga, Ontario
Job Category
Housekeeping & Laundry
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
The impact you’ll make
When a guest walks into any of our rooms – imagine that first look around they take. Followed by that sigh of relief because they’ve arrived to their home away from home, be it for a night or a week, and it’s perfect. Everything is exactly in its place.
Crisp, pressed linens. Perfectly placed pillows. A sparkling mirror. Every detail adding up to an experience our guests feel great about because they know they’re in good hands while staying with us. That’s the impact you make with your efforts, which become even bigger when those experiences add up and create a loyal customer.
What you’ll do
Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash, dirty linens and room service items
Greet guests and take care of requests
Straighten desk items, furniture and appliances
Dust, polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties
Perks you deserve
We’ll support you in and out of the workplace by offering:
Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs
What we’re looking for
A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details
Apply
Chef de Partie (AM/PM and Weekend shifts)
Job Number 19113300
Location
Sheraton Gateway Hotel in Toronto International Airport
3111 Convair Drive
Mississauga, Ontario
Job Category
Food and Beverage & Culinary
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform F&B service staff of 86'ed items and available menu specials. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
Front Desk Supervisor Overnight - (Part Time)
Job Number 19102652
Location
Sheraton Gateway Hotel in Toronto International Airport
3111 Convair Drive
Mississauga, Ontario
Job Category
Rooms and Guest Services Operations
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Front Desk Clerk
Job Number 19092277
Location
Sheraton Gateway Hotel in Toronto International Airport
3111 Convair Drive
Mississauga, Ontario
Job Category
Rooms and Guest Services Operations
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Part Time Cook, Nights and Weekends
Job Number 19106522
Location
Sheraton Gateway Hotel in Toronto International Airport
3111 Convair Drive
Mississauga, Ontario
Job Category
Food and Beverage & Culinary
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Connect your passions with a rewarding opportunity
Others may call you a foodie, but you know you’re much more than that. You want to learn all the tricks of the trade and be the master of the kitchen. When you join us, you’ll find that there are no limits on your creativity or your potential. We inspire you to grow and challenge yourself because when you are pursuing excellence, you’re helping us to provide exceptional travel experiences.
Rewards for work, benefits for your lifestyle
You’ll be supported in and out of the workplace through:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues
The impact you’ll make
You hold yourself to a higher culinary standard and it is your attention to each preparation that keeps guests with us to dine. Working with a dedicated team of experts, you will learn something different every day as you work with new seasonal menus and unique presentations. You hard work pays off when a dish that you’ve thoughtfully helped to prepare has guests raving and anxious to return.
What you’ll be doing
Prepare fresh ingredients for cooking according to recipes/menu
Cook food and prepare top-quality menu items in a timely manner
Test foods to ensure proper preparation and temperature
Operate kitchen equipment safely and responsibly
Ensure the proper sanitation and cleanliness of surfaces and storage containers
What we’re looking for
Great teamwork skills and attention to detail
Positive outlook and outgoing personality
Previous kitchen experience is a big plus
Guest Service Agent - Hotel Switchboard Operator
Job Number 19092273
Location
Sheraton Gateway Hotel in Toronto International Airport
3111 Convair Drive
Mississauga, Ontario
Job Category
Rooms and Guest Services Operations
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.
General Maintenance - HVAC Technician
Job Number 19092628
Location
Sheraton Centre Toronto Hotel
123 Queen St W
Toronto, Ontario
Job Category
Engineering and Facilities
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean up of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers, Display basic computer skills including inputting air handler schedules and making temperature changes.
Restaurant Server
Job Number 19113506
Location
Sheraton Centre Toronto Hotel
123 Queen St W
Toronto, Ontario
Job Category
Food and Beverage & Culinary
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Explore our very big world
We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.
Rewards for work, benefits for life
You’ll be supported in and out of the workplace through:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues
The impact you’ll make
You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.
What you’ll be doing
Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies
What we’re looking for
Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus
Part-Time Combined Bartender
Job Number 19096100
Location
Sheraton Centre Toronto Hotel
123 Queen St W
Toronto, Ontario
Job Category
Food and Beverage & Culinary
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
See where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet – and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you?
The impact you’ll make
You are a bright mixologist who is always on the lookout for new beverage trends. When you are behind the bar, you create an energy that is both welcoming and exciting. You take pride in offering our guests a diverse and seasonally-inspired beverage menu, a warm conversation, and helpful suggestions. When you shine, our guests will look forward to relaxing with you after a long day.
Rewards for work, benefits for your lifestyle
You’ll be supported in and out of the workplace through:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues
What you’ll do
Welcome guests
Attend to tables
Open and serve wine/champagne
Prepare garnishes
Stock ice, glassware and paper supplies
Set up and maintain cleanliness of bar area
Process all payment methods and complete cashier reports
What we’re looking for
Great storytelling skills
Positive outlook and outgoing personality
Previous bartending experience is a big plus.
Part Time Coffee Bar Host Attendant
Job Number 19088800
Location
Sheraton Centre Toronto Hotel
123 Queen St W
Toronto, Ontario
Job Category
Food and Beverage & Culinary
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Room Service Server
Job Number 19111275
Location
Sheraton Centre Toronto Hotel
123 Queen St W
Toronto, Ontario
Job Category
Food and Beverage & Culinary
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Explore our very big world
We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.
Rewards for work, benefits for life
You’ll be supported in and out of the workplace through:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues
The impact you’ll make
You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.
What you’ll be doing
Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies
What we’re looking for
Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus
Group Housing Coordinator
Job Number 19114572
Location
Sheraton Centre Toronto Hotel
123 Queen St W
Toronto, Ontario
Job Category
Reservations
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.
Banquet Server
Job Number 19111817
Location
Sheraton Centre Toronto Hotel
123 Queen St W
Toronto, Ontario
Job Category
Food and Beverage & Culinary
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Explore our very big world
We welcome you to join our global and diverse family. Your positive energy and people-pleasing mindset are an important part of why our guests continue to choose us for their event needs. Every day presents a new opportunity to interact with people from all over the world, giving you new inspiration and perspective.
Rewards for work, benefits for your lifestyle
You’ll be supported in and out of the workplace through:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues
The impact you’ll make
You will enjoy working with a well-synchronized service staff, prepared to do whatever it takes to pull off a flawless event. When the guests arrive, they will be pleased to find your polished appearance and dedication to exceptional service that delights in the details. You will feel a sense of accomplishment knowing that you’ve impressed each guest with personalized attention.
What you’ll be doing
Prepare coffee breaks, carts and stations with appropriate supplies
Organize tables, action stations, buffets, and carts for service
Communicate any additional meal requirements or special requests to the kitchen
Ensure courses are properly cleared and crumbed in a timely fashion
Manage the presentation of tableware so that it is accessible for the guests
Monitor cleanliness and proper sanitization of tables, stations and service areas
What we’re looking for
Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous banquet serving experience is a big plus
House Person - PT
Job Number 19116203
Location
Sheraton Centre Toronto Hotel
123 Queen St W
Toronto, Ontario
Job Category
Housekeeping & Laundry
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment.
Franchised Front Office Manager
Job Number 19101819
Location
Sheraton on the Falls Hotel
5685 Falls Ave
Niagara Falls, Ontario
Job Category
Rooms and Guest Services Operations
Schedule Full-time
Relocation? Yes
Position Type Management
Front Office Manager Responsibilities:
Responsible for the management of the Front Office team including Guest Service Managers, Supervisors and Guest Service Agents
Ensure guest satisfaction levels are always met and exceeded – this includes training and coaching the front line associates to reach their fullest potential while resolving guest complaints in a professional manner
Reviewing Marriott’s Guest Satisfaction Survey metrics while constantly finding ways to maintain positive scores, while improving in areas that require it
Ensure departmental results are achieved in accordance with objectives, performance, and quality standards established by the company
Work closely with the Revenue team in order to properly meet occupancy and ADR goals
Work closely with the Conference Services department to ensure a seamless experience for our conference guests.
Assist with administrative support as necessary
Other duties as assigned
What you’ll need as a Front Office Manager
Experience: 2 Years in Guest Service Management role at a 4 Diamond/5 Star Hotel
Education: College/University Degree in Hospitality/Tourism or related program is preferred
Other Qualifications:
Ability to work under pressure and manage simultaneous tasks
Demonstrate a professional attitude in every aspect of the position
Strong leadership and coaching skills
Restaurant Coordinator (PT & FT available)
Job Number 19113885
Location
Le Centre Sheraton Montreal Hotel
1201 Rene-Levesque Blvd West
Montreal, Quebec
Job Category
Food and Beverage & Culinary
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Requirements:
Qualifications:
High school diploma or equivalent education required;
Bilingual (French and English);
Previous hotel and/or restaurant experience is an asset ;
Minimum 2 years’ experience in high volume outlet.
Competences:
Ability to supervise staff;
Excellent communication, interpersonal and customer service skills;
Team player, energetic and enthusiastic;
Must be able to stand and exert well-paced mobility;
Must be able to work variable shifts including weekends and holidays.
Server / Hospitality Attendant
Job Number 19112585
Location
Le Centre Sheraton Montreal Hotel
1201 Rene-Levesque Blvd West
Montreal, Quebec
Job Category
Food and Beverage & Culinary
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Explore our very big world
We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.
Rewards for work, benefits for life
You’ll be supported in and out of the workplace through:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues
The impact you’ll make
You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.
What you’ll be doing
Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies
What we’re looking for
Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus
Front Desk Clerk
Job Number 19102546
Location
Le Centre Sheraton Montreal Hotel
1201 Rene-Levesque Blvd West
Montreal, Quebec
Job Category
Rooms and Guest Services Operations
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Server
Job Number 19112572
Location
Le Centre Sheraton Montreal Hotel
1201 Rene-Levesque Blvd West
Montreal, Quebec
Job Category
Food and Beverage & Culinary
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Explore our very big world
We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.
Rewards for work, benefits for life
You’ll be supported in and out of the workplace through:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues
The impact you’ll make
You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.
What you’ll be doing
Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies
What we’re looking for
Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus
Life Guard
Job Number 19113870
Location
Le Centre Sheraton Montreal Hotel
1201 Rene-Levesque Blvd West
Montreal, Quebec
Job Category
Golf, Fitness, and Entertainment
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Use appropriate rescue techniques if observing swimmers in need of assistance. Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Promote a fun and relaxing atmosphere for guests. Obtain, fold, and stack towels according to company procedures. Wash, mop, and clean the pool deck. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Senior Sales Executive
Job Number 19112626
Location
Le Centre Sheraton Montreal Hotel
1201 Rene-Levesque Blvd West
Montreal, Quebec
Job Category
Sales and Marketing
Schedule Full-time
Relocation? No
Position Type Management
JOB SUMMARY
Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.
CANDIDATE PROFILE
Education and Experience
•High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Understanding Market Opportunities & Driving Revenue
• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Partners with group/catering counterpart to effectively manage the business opportunity.
• Responds to incoming group/catering opportunities for the property that are outside parameters of the .
• Handles all opportunities if property does not participate in an EBC.
• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.
• Focuses efforts on group/catering accounts with significant potential sales revenue.
• Develops effective group/catering sales plans and actions.
• Designs, develops and sells creative catered events.
• Maximizes revenue by upselling packages and creative food and beverage.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for each property based on market conditions and individual property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Providing Exceptional Customer Service
• Handles complex business with significant revenue potential as well as significant customer expectations.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides excellent customer service in order to grow share of the account.
• Executes brand’s Customer Service Standards and property’s Brand Standards.
• Executes and supports the business Customer Service Standards and property’s Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Building Successful Relationships
• Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Manages and develops relationships with key internal and external stakeholders.
• Uses sales resources and administrative/support staff.
Additional Responsibilities
• Utilizes intranet for resources and information.
• Conducts site inspections.
• Creates contracts as required.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Telephone Operator
Job Number 19092492
Location
Le Centre Sheraton Montreal Hotel
1201 Rene-Levesque Blvd West
Montreal, Quebec
Job Category
Rooms and Guest Services Operations
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Job Summary
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.