Recruitment In Singapore , the most vibrant and dynamic communications company M1 invited the application for different positions. Interested candidates can apply now.
About M1
M1 is Singapore’s most vibrant and dynamic communications company, providing mobile and fixed services to over 2 million customers. Since the launch of commercial services in 1997, M1 has achieved many firsts, including the first operator to offer nationwide 4G service, as well as ultra high-speed fixed broadband, fixed voice and other services on the Next Generation Nationwide Broadband Network (NGNBN). With a continual focus on network quality, customer service, value and innovation, M1 links anyone and anything; anytime, anywhere.
Customer Service Officer, Corporate Support
Job ID: CS-CSO-1622-20
Job Type: Full Time
Job Classification: Non Executive
Department: Customer Service
Function: Customer Service
Location: Jurong
Years of Experience:
Job Responsibilities/Requirements:
Job Responsibilities
Provide support to enquiries from corporate customers
Provide immediate attention to customers' needs and follow-up with appropriate resolution
Provide support to corporate customers' correspondences
Job Requirements
Degree, Diploma, GCE 'A' or 'O' level with working experience in the service industry
Effectively bilingual with pleasant and cheerful personality
Ability to build rapport with customers and to understand their needs
Effective team players who like to work in a fast-paced and dynamic environment
Possess strong PC and internet skills
Willing to perform overtime and staggered shifts including weekends and public holidays
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Customer Service Officer, M1 Shop Hotline
Job ID: CS-CSO-1623-6
Job Type: Full Time
Job Classification: Non Executive
Department: Customer Service
Function: Customer Service
Location: Jurong
Years of Experience:
Job Responsibilities/Requirements:
Job Responsibilities
Provide support to phone-in enquiries on retail promotions, products and services
Perform up-selling of products and services via phone
Job Requirements
Degree, Diploma, GCE 'A' or 'O' level with working experience in the service industry
Candidates with sales experience will be considered favorably
Effectively bilingual and articulate with a strong command of spoken and written English
Pleasant and cheerful personality
Ability to build rapport with customers and to understand their needs
Effective team players who like to work in a fast-paced and dynamic environment
Possess strong PC and internet skills
Willing to perform overtime and staggered shifts including weekends and public holidays
Working location - Jurong East, Miworld (Nearest MRT station - Jurong East)
Network Architect
Job ID: CSS-Overhire-1
Job Type: Full Time
Job Classification: Senior / Manager
Department: Corporate Sales & Solutions
Function: Marketing
Location: Jurong
Years of Experience:
Job Responsibilities/Requirements:
Job Responsibilities
Responsible for the overall design of end-to-end solutions that meet customers' business environment and objectives
Provide both strategic and hands-on technical expertise to prospects and customers throughout the evaluation and implementation of the service product
Coordinate and engage customers and cross functional teams within M1 at various levels to establish scope, requirements and technical designs
Keep abreast of new technology trends and apply relevant knowledge to augment existing solutions
Able to lead and work collaboratively with the operational teams and vendors to ensure technical gaps are resolved effectively
Job Requirements
Degree in Information Technology, Computer Science or its equivalent
Minimum 6 years’ experience across core technical delivery and solution architect in a complex IT/Telecommunications environment
Domain expertise in Software Defined Network, IT Security, Cloud architecture and services, Internet of Things (IoT) would be an advantage
Significant experience in two or more of the following disciplines:
Advanced Network Infrastructure (LAN/WAN, routing/switching) with certification, e.g. CCIE, CCDP, CISSP etc
Data Centre (optimization, consolidation, engineering, migrations)
Security (strategy, roadmap, risk, governance, architecture, policy)
IT Service Management (strategy, roadmap, architecture, implementation)
Business Solutions (framework, roadmap, strategy)
Good written and communication skills
Good analysis, conceptual and detailed design skills
Strong facilitation, project management and organisational skills
Retail Associate
Job ID: SHOP-RA-9
Job Type: Full Time
Job Classification: Non Executive
Department: M1 Shop
Function: M1 Shop
Location: M1 Shops
Years of Experience:
Job Responsibilities/Requirements:
Job Responsibilities
Perform sales transactions and handle customers’ enquiries on mobile/smart phone & M1 services
Demonstrate effective communication skills and ensure professionalism and a high standard of service is accorded to customers at all times
Job Requirements
Diploma in any discipline with or without experience, or GCE 'A'/'O'/'N' Level or ITE with minimum 1 year's sales experience
Positive attitude with a passion for delivering excellent service quality to customers
Male applicants should have completed National Service
Willing to perform shift duties on weekends and public holidays
Knowledge of wireless and internet solutions would be an advantage
Sales Consultant, Broadband
Job ID: SHOP-SC-BB-2
Job Type: Full Time
Job Classification: Non Executive
Department: M1 Shop
Function: Sales
Location: Off-Site
Years of Experience:
Job Responsibilities/Requirements:
Job Responsibilities
Actively promote M1 broadband solution/GSM/Prepaid services through site visits, road-shows and contact database
Promote customer referrals and be an ambassador for M1’s range of services
Job Requirements
Diploma in any discipline, GCE ‘A’/‘O’ level or NITEC with 1 year’s sales experience
A highly motivated individual who is driven by sales targets and is able to provide quality customer service
Excellent communication and interpersonal skills
Willing to perform shift duties on weekends and public holidays
Senior/Pre-Sales Engineer
Job ID: CSS-M-PRESALES-7
Job Type: Full Time
Job Classification: Senior / Executive
Department: Corporate Sales & Solutions
Function: Engineering, Technical
Location: Jurong
Years of Experience:
Job Responsibilities/Requirements:
Job Responsibilities
Manage end-to-end bidding pursuit process
Responsible for RFP document development and preparation, and ensure that high quality proposals are submitted on time
Perform effective engagement with bid stakeholders, customers and partners for bid submission
Work closely with Sales to understand customers’ requirements, business environment and related complexity and formulate bid win strategies and value proposition for proposals
Manage and negotiate with partners and vendors on commitments and commercial terms
Ensure bid proposals adhere to finance and legal guidelines; manage risk log and mitigation plan
Work with Pricing Manager to ensure proposed pricing is in line with overall bid strategy, establish pricing structure that meets business/corporate target margins and gain internal approvals for customer submission and make changes where appropriate
Perform bid presentation and contract negotiation with customers
Job Requirements
Degree in Marketing, Business Studies, Engineering or Economics with minimum 3 years’ relevant working experience
Experience in IT/Telecom industry or pricing roles is advantageous
Experience in managing, deploying, monitoring or configuring security related components eg firewall, antivirus, security advisories, etc
CISSP security certification or equivalent has added advantage
Must be effective both as an individual and in teams Excellent interpersonal, presentation and project management skills
Network Architect
Job ID: CSS-Overhire-1
Job Type: Full Time
Job Classification: Senior / Manager
Department: Corporate Sales & Solutions
Function: Marketing
Location: Jurong
Years of Experience:
Job Responsibilities/Requirements:
Job Responsibilities
Responsible for the overall design of end-to-end solutions that meet customers' business environment and objectives
Provide both strategic and hands-on technical expertise to prospects and customers throughout the evaluation and implementation of the service product
Coordinate and engage customers and cross functional teams within M1 at various levels to establish scope, requirements and technical designs
Keep abreast of new technology trends and apply relevant knowledge to augment existing solutions
Able to lead and work collaboratively with the operational teams and vendors to ensure technical gaps are resolved effectively
Job Requirements
Degree in Information Technology, Computer Science or its equivalent
Minimum 6 years’ experience across core technical delivery and solution architect in a complex IT/Telecommunications environment
Domain expertise in Software Defined Network, IT Security, Cloud architecture and services, Internet of Things (IoT) would be an advantage
Significant experience in two or more of the following disciplines:
Advanced Network Infrastructure (LAN/WAN, routing/switching) with certification, e.g. CCIE, CCDP, CISSP etc
Data Centre (optimization, consolidation, engineering, migrations)
Security (strategy, roadmap, risk, governance, architecture, policy)
IT Service Management (strategy, roadmap, architecture, implementation)
Business Solutions (framework, roadmap, strategy)
Good written and communication skills
Good analysis, conceptual and detailed design skills
Strong facilitation, project management and organisational skills
Senior/Technical Specialist, NMS Switch Operations
Job ID: ENG-STS-ISO-2
Job Type: Full Time
Job Classification: Non Executive
Department: Engineering
Function: Engineering
Location: Aljunied / Jurong
Years of Experience:
Job Responsibilities/Requirements:
Job Scope
Perform the daily operation and maintenance activities of the Network Management System (NMS) to achieve specified service availability
Write simple software programmes
Perform rotational 24x7 shift duty
Job Requirements
Diploma in Telecommunications, Computer or Information Technology
Those with the relevant diploma but with no prior experience may also apply
Simple knowledge in Sun Solaris & HP's Hardware and Software, Red Hat Linux, PHP, Apache and DBMS
Customer Service Officer, Customer Service Centre
Job ID: CS-CSO-CSC-1
Job Type: Full Time
Job Classification: Non Executive
Department: Customer Service
Function: Customer Service
Location: M1 Shops
Years of Experience:
Job Responsibilities/Requirements:
Job Responsibilities
Provide personalised service and attend to customers’ enquiries and feedback at M1's customer service centres
Instill customer loyalty and retain customers through the Company's retention strategies
Enhance customer satisfaction by providing solutions to their needs
Job Requirements
Diploma/GCE ‘A’/’O’ level with minimum 2 years’ working experience in the service industry
Effectively bilingual and articulate, with a strong command of spoken and written English
Pleasant and cheerful personality, able to build rapport with customers and understand their needs
Effective team player who likes to work in a fast-paced and dynamic environment
Strong PC and internet skills.
Senior / Officer, Indoor Sales
Job ID: CSS-SSO-CS-7
Job Type: Full Time
Job Classification: Non Executive
Department: Corporate Sales & Solutions
Function: Administrative
Location: Jurong
Years of Experience:
Job Responsibilities/Requirements:
Job Responsibilities
Provide sales support to Account Managers
Handle Recontract and New Line processing
Manage and attend to corporate customers' queries
Attend to Rejection for Resubmission application
Generate periodic reports
Job Requirements
Diploma / GCE 'A' / 'O' levels or equivalent
Pleasant and cheerful personality with the willingness to learn
Possess good Microsoft Office Word & Excel knowledge
An effective team player
Ability to immerse in a fast paced and dynamic environment.