OPERATIONAL APPLICATIONS MANAGER
Montreal Office
Location: Any one of our Quebec, Montreal or Calgary Service Center
Starting date: As soon as possible
Job status: Job status
Job Summary :
Reporting to the IT Director, The Manager's role is to plan, coordinate, and oversee all activities related to the optimization, configuration, implementation, integration, maintenance, and support of enterprise applications with a direct contact with our guests. The Manager implements training plans on users' operational applications and ensures that they are optimized. The person also acts as a consulting expert in hotel applications and operations with other members of the IT team.
Description of main tasks:
Provide training for employees on operational applications;
Collaborate with other managers to ensure that their teams have the training required to take full advantage of their applications;
Manage the life cycle of applications;
Establish and follow the annual application budget;
Establish, write, maintain and communicate documentation and associated procedures;
Manage the application support team;
Manage associated projects;
Act as a mentor and contribute to the development of the IT team within the company;
Responsible of the advanced configuration;
Ensure that they are deployed effectively and in accordance with the organization's strategy;
Collaborate with the IT team to ensure that all application changes meet the capabilities of the existing IT infrastructure and are secure;
Coordinate with external suppliers the support and maintenance of applications;
Perform technology watch and stay abreast of new trends in hotel applications.
Requirements of the position:
Minimum 3 years of experience in OPERA PMS advance configuration and training;
Profound knowledge of hotel operations;
Profound knowledge of OPERA PMS environment;
Experience in project management;
Experience in personal management;
Have a strong competence in analysis, problem solving and application troubleshooting;
Good IT technical skills;
Knowledge of Micros Simphony POS, an asset;
Language: fluent English, French (an asset).
Apply
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OPERATIONAL APPLICATIONS MANAGER
Quebec Office
Location: Any one of our Quebec, Montreal or Calgary Service Center
Starting date: As soon as possible
Job status: Job status
Job Summary :
Reporting to the IT Director, The Manager's role is to plan, coordinate, and oversee all activities related to the optimization, configuration, implementation, integration, maintenance, and support of enterprise applications with a direct contact with our guests. The Manager implements training plans on users' operational applications and ensures that they are optimized. The person also acts as a consulting expert in hotel applications and operations with other members of the IT team.
Description of main tasks:
Provide training for employees on operational applications;
Collaborate with other managers to ensure that their teams have the training required to take full advantage of their applications;
Manage the life cycle of applications;
Establish and follow the annual application budget;
Establish, write, maintain and communicate documentation and associated procedures;
Manage the application support team;
Manage associated projects;
Act as a mentor and contribute to the development of the IT team within the company;
Responsible of the advanced configuration;
Ensure that they are deployed effectively and in accordance with the organization's strategy;
Collaborate with the IT team to ensure that all application changes meet the capabilities of the existing IT infrastructure and are secure;
Coordinate with external suppliers the support and maintenance of applications;
Perform technology watch and stay abreast of new trends in hotel applications.
Requirements of the position:
Minimum 3 years of experience in OPERA PMS advance configuration and training;
Profound knowledge of hotel operations;
Profound knowledge of OPERA PMS environment;
Experience in project management;
Experience in personal management;
Have a strong competence in analysis, problem solving and application troubleshooting;
Good IT technical skills;
Knowledge of Micros Simphony POS, an asset;
Language: fluent English, French (an asset).
Apply
OPERATIONAL APPLICATIONS MANAGER
CALGARY REGIONAL OFFICE
Location: Any one of our Quebec, Montreal or Calgary Service Center
Starting date: As soon as possible
Job Summary :
Reporting to the IT Director, The Manager's role is to plan, coordinate, and oversee all activities related to the optimization, configuration, implementation, integration, maintenance, and support of enterprise applications with a direct contact with our guests. The Manager implements training plans on users' operational applications and ensures that they are optimized. The person also acts as a consulting expert in hotel applications and operations with other members of the IT team.
Description of main tasks:
Provide training for employees on operational applications;
Collaborate with other managers to ensure that their teams have the training required to take full advantage of their applications;
Manage the life cycle of applications;
Establish and follow the annual application budget;
Establish, write, maintain and communicate documentation and associated procedures;
Manage the application support team;
Manage associated projects;
Act as a mentor and contribute to the development of the IT team within the company;
Responsible of the advanced configuration;
Ensure that they are deployed effectively and in accordance with the organization's strategy;
Collaborate with the IT team to ensure that all application changes meet the capabilities of the existing IT infrastructure and are secure;
Coordinate with external suppliers the support and maintenance of applications;
Perform technology watch and stay abreast of new trends in hotel applications.
Requirements of the position:
Minimum 3 years of experience in OPERA PMS advance configuration and training;
Profound knowledge of hotel operations;
Profound knowledge of OPERA PMS environment;
Experience in project management;
Experience in personal management;
Have a strong competence in analysis, problem solving and application troubleshooting;
Good IT technical skills;
Knowledge of Micros Simphony POS, an asset;
Language: fluent English, French (an asset).
Apply
MAINTENANCE PRESENTANT
ALT Hotel Quebec
Job Description :
Reporting to the maintenance manager of a hotel complex, the maintenance worker performs general maintenance work indoors and outdoors. He must be able to perform tasks in building mechanics, electricity, plumbing, painting and various minor repairs.
Profile sought and particular aptitudes
1 to 2 years of relevant experience;
High School Diploma, Building Maintenance Training or Other Construction Trades (an asset);
Good physical shape, autonomy, resourcefulness, excellent sense of customer service;
Be able to use a computer;
Ability to work alone or in a team.
Availability every weekends;
Have a valid driver's license and a car;
Spoken languages: French, English (an asset).
Apply
MAINTENANCE ATTENDANT
ALT Hotel Toronto Airport
JOB DESCRIPTION
Reporting to the Maintenance Manager, the Maintenance Attendant is responsible for the execution of preventive and corrective maintenance of the hotel.
Description of principle tasks
Perform general maintenance of the interior and exterior areas of the hotel including painting, plastering and general repairs.
Follow manufacturer's service manuals & recommended maintenance schedules and procedures.
Adhere to building codes and safety precautions.
Follow all company, safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
Inspect tools, equipment, and machines.
Assist with moving, lifting, carrying, and placing of objects weighing up to 50 pounds. Move up and down stairs, and/or ladder.
Ensure that work orders are completed and recorded.
Advise of system failures and, when directed take appropriate actions.
Promote a safe working environment by practicing safe work habits.
Other, as per manager’s request.
Requirements of the position
Knowledge of general maintenance work.
Knowledge of safety and security procedures.
Able to handle heavy materials and perform labour intensive duties. Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Able to grasp, turn, and manipulate objects of varying size and weight.
Able to trouble shoot.
Organized, able to work in a team environment and manage various workloads.
Excellent customer service: Approachable, pleasant, courteous, fast acting and professional.
Good communication skills.
Apply
SALES COORDINATOR
ALT Hotel Halifax Airport
Job Summary:
Reporting to the General Manager, the Sales Coordinator will provide support for both the Business Development Manager and the Meeting and Banquet Manager.
Description of main responsibilities:
Handle all sales inquiries and quotes on group and catering business when business development managers are unavailable
Distribute inquiries appropriately to the sales manager, assist in answering calls, forwarding sales e-mails and correspondence
Actively participate to achieve budget objectives in terms of occupancy and meeting room including Food & Beverage and other banquet revenues
Coordination of all signed back contracts and contacts clients for rooming list and any final details and presence on major events (available evenings and weekends)
Coordinate activities according to contracts in collaboration with all other departments
Liaise with catering partners to ensure all customer requests are delivered up to satisfaction
Maximize meeting rooms booking and revenues
Prepares all BEO’s for all operational departments each week
Verifies and prepares all invoices for all meeting and group blocks that take place in the hotel
Follow up on all related invoicing with accounting
Provide support to the sales team
Requirements of the position:
Good computer knowledge – Microsoft office & Opera
Fluency in English verbal and written a must, French an asset
Individual who can multi-task in fast paced environment
Exceptional organizational skills.
Apply
BANQUET PORTER/BARTENDER
ALT Hotel Ottawa
Department: Meetings and Banquets / Food and Beverage
Job Summary: Under the supervision of the Food and Beverage Manager, the Conference porter primary responsibility is to prepare and serve all beverages while providing professional knowledgeable and friendly service.
Tasks:
Prepare and serve all food and beverages
Product knowledge of menu items, liquor brands, beer and non-alcoholic selections, preparation methods and garnishes for each drink.
Adhere to all liquor laws and regulations
Perform related maintenance/cleaning of equipment
Monitor and maintain cleanliness, sanitation and organization of bar-top, service areas anticipate guest's needs, respond promptly and acknowledge guests even when busy
To prepare the conference & banqueting rooms ready for service, ensuring that all tasks are completed to the correct standard according to business levels as requested by your supervisor;
To become fully conversant with all aspects of the conference & banqueting department. This is to include; conference standards, function sheet translation, room set ups, conference service, banqueting service and conference & banqueting preparation;
To ensure all equipment and rooms are set-up and prepared to hotel standards. To comply with all health & safety regulations as laid down by the hotel and law;
To ensure that all equipment is stored in the correct manner, in line with all food and beverage/conference and banqueting requirements and health & safety legislation. To notify a senior member of staff of any incident that is beyond your control and is not covering the above laws;
All other duties as required.
Job requirements:
Previous bartending experience in a reputable bar
Excellent knowledge of wines & spirits, mixology skills
Smart Serve Certified
Professional, enthusiastic, energetic, a people person
Able to work and communicate well within the team
Available to accommodate a flexible work schedule
Able to work under pressure.
Working hours: Part-time
Apply
GUEST SERVICE MANAGER
ALT Hotel Ottawa
Job Summary:
Reporting to the General Manager, this Guest Service Manager role is responsible for Front Desk Agents, Supervisors and Night Auditors. She/he will be expected to focus and ensure the attainment of one primary goal, to ‘guarantee the quality of the product by offering the best possible guest experience to maintain the highest standard of service and sustain constant improvement’ by, in part:
Description of main responsibilities:
Working in close collaboration with the managers of every department and their staff to ensure the highest standard of service and guest satisfaction;
Agreeing on objectives, improvements, and budgets for his/her department with team involvement;
Managing and controlling commissions granted to travel agencies;
Supervising all hotel operations in concert with the General Manager and other front desk team managers;
Hiring, training, supervising, managing, mentoring and evaluating the Service Team
Implement efficient tools and productive practices to reach or exceed rate and room occupancy objectives;
Reviewing receivables, payables, petty cash and bank deposits for the accounting department.
Addressing practices related to marketing, website, OWS and various distribution channels for Head Office.
Reporting to the IT Director to address any IT issues with suppliers.
Working closely with the General Manager to ensure any guest issue is immediately and carefully solved
In collaboration with management and staff strive to continuously explore new and improved processes and ideas to optimize the ALT Hotel Ottawa guest experience.
Requirements of the position:
Excellent customer service and experience
Pleasant, courteous, empathetic, fast acting, professional, discreet, friendly
Strong communication skills
Demonstrate organization and multi-tasking abilities
Strong computer knowledge (experience with Opera PMS program an asset)
Able to work in a team environment
Hospitality or tourism diploma / degree or equivalent experience
Excellent oral and written abilities in French and English
Apply
THE GERMAIN HOTEL QUÉBEC
DELEGATE, BUSINESS DEVELOPMENT OF THE GERMAIN CHARLEVOIX HOTEL AND SPA AND THE LE GERMAIN QUÉBEC HOTEL
Please note that this posting is in English only when this language is required.
Position based in Montreal
Job Description
Reporting to the Regional Sales Manager, in collaboration with the General Managers / Sales Director of both hotels, the Business Development Officer is responsible for all sales development activities for both hotels for the two hotels. group agreements. The person occupying this position will be responsible for development strategies and sales tactics related to the respective objectives of the two hotels.
responsibilities
Actively solicits all corporate, primarily corporate and associative markets through outbound sales, prospecting, participating in local association events, and arranging targeted sales blitzes.
Analyze available reports, trends, competitive knowledge to develop tactics to maximize occupancy.
Gathers market and competitive intelligence to evaluate and implement the strategy and long-term goals.
Develops high-potential accounts groups and meetings.
Represent the hotel to guests and the general public so as to improve the quality, image and ensure the satisfaction of our guests.
Refers to other establishments of Group Germain Hotels, according to the needs of the client and the availability of hotels.
Representative of Groupe Germain Hôtels and its brands at trade shows and sales campaigns.
Maintains excellent communication with the sales and marketing team.
Required profile
Five to seven years of hotel management experience
College or university diploma preferable
Strong sales skills to generate new markets
Strong organizational skills and excellent time management
Professional attitude and sense of aesthetics
Motivated, innovative and creative
Flexible and adaptable to meet the dynamic nature of the business
Attention to detail, sets high standards of performance for oneself and others
Have a good knowledge of all aspects of each market segment to ensure exceptional service to our guests and future customers.
Excellent interpersonal and communication skills, friendly personality
French and English impeccable, oral and written
Apply
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FULL TIME AND PART TIME BELL/DOOR/VALET
THE GERMAIN HOTEL TORONTO
Description of principal tasks:
Door service
Keep street clear on both sides of the hotel
Greet guests on arrival, open doors and inform them about parking procedures.
Control in-coming and out-going traffic
Baggage Handling
Correctly identify stored bags
Bring baggage up to guest rooms and retrieve them when requested
Show guests the room features
Deliver packages to the rooms or to respective department.
Valet Service
Park cars and retrieve cars as per guest request
Inform guests of procedures regarding valet parking
Other
Keep all public areas clean and tidy.
Keep coffee machine clean / cup supplies / books and magazines in order
Fluff sofa cushions regularly
Verify that the entrance way is safe (specially in winter), clean and appealing to the eye
Keep hotel floor free of carts trays
Requirements:
Valid Driver's License and able to drive both AUTOMATIC & STANDARD vehicles
A clean driving record
Able to work flexible schedules, including overnights, weekends & holidays
Excellent communications and guest service skills
Energetic & creative
Knowledge of Toronto, its intersections and surrounding area
Apply