Virtual agent / Chat-bot Developer
Techbridge Market Holdings Pte Ltd - Manila
Job Title: Virtual agent / Chat-bot Developer
Department: CTO - Digital Processes
Location: Manila, Philippines
Reports to: Digital Product Manager - Digital Process Optimization
The Company
The Company is a rapidly expanding global customer experience specialist, with more
than 50 service centers employing more than 30,000 people delivering services in
33 languages. The company provides CRM solutions to clients in a wide range of
industry sectors including telecommunications and e-commerce, travel and tourism,
retail, financial services and utilities. The company offers clients a broad array of
relationship management services including among others: inbound customer
service, outbound telemarketing, debt collection and credit management services,
outsourcing of administrative tasks, contract automation and legal services. Client
programs are tailor-made and range from single applications to complex programs
which are offered on a country specific or international basis in 33 languages.
The role and related tasks
The Company is a BPO company, offering call center and back-office work for various
clients in multiple industries. Besides the regular Human Workforce, Our client also
offers digital products where virtual agents and chat-bots are expected to play a
key role in the future of our digital journey.
The Company is currently searching for one Virtual Agent developer to extend its
current automation team based in Europe and the Philippines with competence in
designing and integrating virtual agents. The role will be an important role in both
internal and external projects. The position is an IT role where you are expected
both to design the conversational part (text, voice, etc.) of the virtual agent but
also hold technical knowledge on e.g. using REST api to integrate it with back-end
services.
Furthermore the role of the Virtual Agent Developer is to design, develop, test and
implement solutions that makes our internal stakeholders and end customers smile
when they use them.
The right candidate will also have the possibility to work with GCP development and
Robotics Process Automation.
The selected candidate is able to
Understand business requirements, check the feasibility and give a high level
estimate on the required time and effort for the implementation.
Design and document the various solutions
Drive continuous improvement of the implemented solutions
Knowledgeable with API management solutions and working with REST.
Collaborating with cross-functional teams to define, design, and build
chatbots.
Integrate solutions with multiple platforms
Required qualifications, knowledge and experience
Required:
At least 2 years of experience in AI or Chatbot development.
Familiarity with different virtual agent channels including voice (DialogFlow,
Amazon Echo, Google Home, Twilio, IVRs etc..) and bot development on
social channels like Google Chat, Facebook, Skype, etc.
Work with an Agile mindset to create value across projects of multiple scopes
and scale.
Ability to drive innovation
Bachelor's degree in Computer Science or Computer Programming preferred
Basic programming skills (various scripting languages, .NET, SQL) and
general knowledge on networks and infrastructure
Good problem solving skills, with an analytical and process driven mindset
Have a desire to improve our processes and inspire our business
Detailed-oriented and able to produce high quality work and documentation
Fluency in english (both written and spoken)
Excellent communication skills and a can-do attitude
Ability to work in a geographically and culturally diverse environment.
Ability to meet deadlines and work under pressure
Be able to travel and work outside office hours. It is not common but
required in certain projects
Preferred:
Knowledge of ITIL, Project management and/or Agile methods
Business analyst experience
Contact center experience
At least 2 years of experience in AI or Chatbot development. Must have worked on different virtual agent channels including voice (dialog flow, Amazon Echo, Google Home, Twilio, IVRs etc..) and bot development on social channels)
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Excitation Engineer
Spencer Ogden - Philippines
Type : Contract
Job Title: Excitation Engineer (Philippines)
Being an international leader in power generation, my client offers ground-breaking technologies to help make power affordable, reliable, accessible and sustainable. If you are interested in being part of a great work environment, this is the perfect job opportunity. My client is looking out for an Excitation Engineer, who will be based in Philippines for 3 weeks.
Location: Philippines
Contract Duration: 3 weeks
Responsibilities include:
Bring unit to full load
Conduct grid code testing
Requirements include:
At least 3 years of relevant excitation experience in Power Plant projects
Experienced working on ALSPA ControGen HX V3
Proficiency in English is an added advantage, to convey technical concepts effectively
Interested applicants, kindly email your updated CV (in Microsoft Word format) to elaine.foo@spencer-ogden.com for a confidential discussion.
Only shortlisted candidates will be notified.
Elaine Foo
Spencer Ogden Pte Ltd
License Number: 13C6321
Registration Number: R1551452
For more information about this role please contact our Singapore office Spencer Ogden Energy Pte Ltd Agency License Number: 13C6321
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Second Line Support & Onboarding (crises Control)
Transputec Ltd, Anywhere - Philippines
REMOTE WORKING FROM HOME:
Crises Control is a cloud-based emergency notification system combined with a functional business continuity wizard. Crises Control was launched in 2014 by a strong team of security and IT experts alongside marketers deeply involved in the security industry.
Role Description:
Providing:
2nd Line technical support to users/customers
Platform diagnostics test
Platform testing and issues reporting
High quality on-boarding service
High quality virtual/web based training to users/customers.
Some Product development – Administrative reports and features.
Location: Remote-working from Phillipines
Status: Full time contract
1 KPIs / Objectives
Respond to all support calls can create a support ticket within 3 min
Escalate issue to 3rd line support within 0.5 hour if unable to resolve
Resolve issue/ticket within 2 hours if in direct control/capability
Follow up on ticket closure with root cause analysis within SLA
Conduct daily Platform Performance/operational Analysis and resolve issues
Conduct daily product Administration tasks
Provide high quality training/demos online to 1st Line
2 Primary Responsibilities (OCCR)
Providing high quality on-boarding service to new customers
Provide high quality Virtual training to 1st line support and Customers.
Oversee and improve 1st line knowledge and process to resolve technical issues or other enquiries faster
Provide high quality Virtual training and materials/videos to customers
Undertake Portal and Website Maintenance and development
Create new reports and administrative tools for customer activity reports
3 Secondary Responsibilities: (Presales Support)
Conduct customer satisfaction surveys
Product improvement ideas.
4 Marketing Responsibilities
To answer enquiries we receive on Crises Control Social Media platforms including Twitter and LinkedIn
To help coordinate events with marketing team (e.g. Customer Seminars)
Organise and execute surveys
This role would suit someone with clear spoken English with a technical background. Core skills needed are:
Customer Relationship Management
Use of Ticketing Systems
PHP
CSS
Java
Visual Studio
Optional knowledge in the following will be useful
C Sharp
Sellinium
Shell Scripting.
Unix and Windows environment
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Working-Study for Marine Staff
Marine House SEASIR, Ltd. Cebu Branch - Cebu
2019 SEASIR CEBU Dive Master Working Study Course
Schedule: October 7th, 2019 to November 6th, 2020
1. Step Up Training (Open Water – Dive Master) - Oct 07 to Nov 30 , 2019
2. Working (Probationary contract) - Dec 01, 2019 to April 30, 2020 (The end of contract)
3. Regularization Contract - May 01, 2020 (New contract)
4. Work-Training Overseas (Okinawa, Japan Branch): Oct to Dec, 2020
5. PADI Instructor Diving Course (IDC, IE) for 2021 (optional)
Requirements
1. University Diploma;
2. Willing to work for at least a two-year period;
3. No criminal records;
4. Can swim at least 50m freely without any gears;
5. Fluent in English communication;
6. Basic Knowledge and Skill in Excel and Word & SNS;
7. Self-motivated in studying Japanese language without supervision;
8. Sensible personality with great common sense and physically fit;
9. Willing to work in Japan; and
10. Guarantor’s consent.
Benefits
1. Salary Minimum PHP13,000+/month? ( N3/N4 holder additional PHP3,000+)
2. Days Off: 6 days a month
3. Transportation allowance (for those staying outside the company)
4. Dormitory Accommodation fee of PHP1500 +?PHP500 for water, light, gas?(optional)
5. Free Uniforms: 3 pcs polo shirts and 1 rash guard
6. Free snorkeling gears
7. Has a chance to sign a new contract for regularization and get more incentives
Terms and Conditions
1. Unable to complete the Dive Master Course (June 01, 2019 to January 31, 2020) for any reasons has a penalty of PHP50,000 in cash.
2. No pay for overuse days off.
3. Application for 3 consecutive days off must be done one month ahead.
4. During peak season, one will be assigned as Snorkeling guide or Intro diving guide.
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SQL Data Mapper | Data Analyst | Data Mapping Taguig Location
Pan-Asia Resources Pte Ltd - Manila
Understanding of Retail Business and leveraging same for Business rules mapping, data analysis etc.Strong database skills on Oracle RDBMS – PL/SQL and SQL scripting, performance tuning and other tools Experience in High Level thru Low level Design including Interface Specs, Data Mapping, Data Contracts, Test Plan creation etc. Experience in DB table design and performance tuning desirable Operational knowledge of integration tools like IBM InfoSphere DataStage, IIB / WMB, Kafka, Teradata Self-driven and hands-on individual Gather project requirements and match it with Integration Design Patterns and / or build new Design pattern Translate Functional and Non-Functional Integration requirements into Integration Design Document (IDD) Participate in planning Effort Estimates and Implementation timelines Document and map Source and Target Canonical attributes into Integration Mapping document Present IDD to Governance board for review and signoff Create System Architecture diagram, review with Infrastructure team for Integration objects creation in DEV env Establish connectivity approaches with Source and Target systems Review Unit Test Plan and Reports Participate in planning initiatives for testing and configuration in QA env Participate in Integration components testing and UAT Work closely with Integration Architect for new design and reusable patterns to meet business requirements Experience coordinating with offshore team and working under a Global delivery model
Part of the retail business team. Bachelor or Master degree in Computer science engineer Minimum of 5-10 years’ experience
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Site Manager
Japan Jurong Engineering Co. Ltd. - POEA - Overseas
POEA - Overseas
Qualifications:
Graduate of Civil Engineer or any related course.
Total of 20 years experience or more in the same industry. With 10 years at similar sub-station project works and at least 2 projects (35kV) within the last 15 years.
Task Description:
Coordinates and supervises site activities of subcontractors and Employer in terms of safety, quality, schedule, compliance with specification, approved construction drawings, relevant codes and standard and completeness of scope as main Contractor.
Monitors and inspects site activities and develops and implements improvement measures when and where required
Assist to coordinates with other disciplines to ensure there will be no internal scope gap
Assists subcontractors in preparing and updating site procedures and temporary drawings as required
Prepares and distribute daily reports as well as input for internal and external progress reports
Attend meeting with Employer, any third party and subcontractors to be performed at Project site, Employer`s head office and other places related to Project and act as a representative of for such meeting.
Assist subcontractors in planning, coordinating and managing construction activities.
Facilitate construction activities to ensure that all scope of works are achieved in accordance with the contract requirements and time frame.
Facilitate construction activities to ensure the compliance with specifications, procedures, method statements, quality assurance plans and safety rules.
Monitor the progressing construction quantities and productivity of major works.
Anticipate the potential risks and propose their mitigation plans.
Assist in ensuring the proper closeout of Project.
Prepare and distribute report upon occurrence of any incident timely
Performs any other tasks as delegated or requested by line or Project Director
Having safety management with implementation of Plan and Procedures in coordination with Japan counterpart.
Establishing a positive relationship with Employer / partners / suppliers and subcontractors
Any other tasks as delegated or requested by line or Project DirectorPOEA License No.: POEA-247-LB-120911-PA License Validity : 4/12/2002 to 4/11/2024 Status : Valid License Address: IPAMS BLDG 723 AURORA BLVD NEW MLA QUEZON CITY Tel No/s : 234-5640 / 234-5641 Email Address : ahernandez@ipams.com / info@ipams.com Website : www.ipams.com Official Representative : MR ANGELITO C HERNANDEZ
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Site Engineer
Spencer Ogden - Philippines
Contract
Job Title: Site Engineer (Philippines)
As one of the world's leading engineering companies, my client helps customers to use electrical power efficiently and increase industrial output in a sustainable manner. If you are interested in being part of a purposeful and challenging project, this is the perfect job opportunity. My client is looking out for Site Engineers, who will be based in Philippines for a 7.5-months contract duration.
Location: Philippines
Contract Duration: 7.5 months
Responsibilities include:
Site installation supervision of 69kV outdoor AIS switchgear, 6kV AIS switchgear, transformers and equipment
Testing as well as pre-commissioning of 69kV outdoor AIS, 6kV AIS switchgear, transformers and equipment
Work independently as well as operate test equipment like OMICRON and SVERKER test set
Read and understand electrical circuit diagrams
Make electrical power and control cables connections, as well as terminations
Carry out basic testing and checking of electrical circuits
Requirements include:
Minimum Bachelor's Degree in Electrical Engineering
5 years of related site installation supervision experience
Proficiency in spoken English is an advantage, to convey technical concepts effectively
Interested applicants, kindly email your updated CV (in Microsoft Word format) to elaine.foo@spencer-ogden.com for a confidential discussion.
Only shortlisted candidates will be notified.
Elaine Foo
Spencer Ogden Pte Ltd
License Number: 13C6321
Registration Number: R1551452
For more information about this role please contact our Singapore office Spencer Ogden Energy Pte Ltd Agency License Number: 13C6321
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Infrastructure Engineer
Company : Orbium
Manila, Metro Manila, Philippines
Job Description
Administrate Oracle instances, provide, upgrade and maintain the needed images to optimize periodic jobs
Manage initial settings and configurations of tools by implementing context-based automation. (Automate processes by scripting PL/SQL, Unix shell, Windows batch)
Establish a strict Configuration Management within the Academy and organize the different releases of the course images
Qualifications
Bachelor’s degree or equivalent in Computer Science/ Computer Engineering or Information Technology
2 to 5 years related experience is required for this position
In-depth knowledge on system or database management
Well-founded technical knowledge in relational databases such as Oracle, SQL, and PL/SQL
Experienced in scripting across different systems/platforms
Good knowledge of Release and Configuration Management to be able to apply and establish related guidelines in a complex environment
Has basic knowledge in Unix
System Management in Unix (Solaris, Linux), Citrix or Windows is beneficial but not mandatory
Ability to work under pressure and handle tight deadlines
Able to work independently, pro-active, mobile, organized and results driven
Excellent communication skills with a very good command of written and spoken English
Flexible to work abroad/overseas for project assignment
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Systems Engineer
Yondu Incorporated
Philippines
Full-time
Experience: 1 - 4 years
Skills:
Industry: IT/Computers - Software
Functional Area: IT
Job Description :
JOB DESCRIPTION
• Windows server maintenance and active directory administration.
• Configures servers to meet functional specifications.
• Document and design specifications, installation instruction and other system related information.
• Collaborates with engineers and system developers to select appropriate design solutions or ensure the compatibility of system components.
• Evaluate current or emerging technologies to consider factors such as cost, portability, compatibility or usability.
• Provides technical guidance for the development and troubleshooting of systems.
• Evaluates existing systems to determine effectiveness and suggest changes to meet organizational requirements.
• Research, test or verify proper functioning of software patches and fixes.
• Performs installation of operating systems, network, application, hardware and other company systems.
• Monitors system operation to detect potential problems and provide possible solutions.
• Hands on experience of architecture and typology of software, hardware, networks and telecommunications systems, their components, associated protocols and standards.
• Hands on experience on computer network, desktop and server operating systems and applications.
• Hands on experience on Disaster Recovery Plan.
• Hands on experience on VirtualizationCertification: MCSE, VCP, RHCE (either one) is a must
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Corporate IT Technology Engineer
Shopee PH
Taguig, Metro Manila, Philippines
Full-time
• Analyze office network, server infrastructure, services setup, and propose an improvement plan with technical details
• Design, setup and configure the network, server, and services in new offices and warehouses
• Manage and operate office network devices, servers and services in a systematic and automated way
• Setup and maintain network security systems (firewall, IPS, load balance), network device, telephone system, application server
• Collaborate with HQ IT operation engineers to plan and execute new projects and conduct technical transfer whenever required
• Maintain detailed technical documentation for team members to review, learn and retrieve relevant information effortlessly
• Explore and evaluate new technical solutions available in the market to tackle current and future challenges
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Application Support | Software Engineer
PT&T
Makati, Metro Manila, Philippines
Full-time
• Responsible for maintaining PT&T Software / Webservices / Websites.
• In charge for PT&T’s databases instance / IIS Servers / Cybersecurity
• Support PT&T Application
• Emerald – Billing Application
• Google Suite - Gmail, Hangouts, Calendar
• SuiteCrm – Crm Software
• WhatsupGold – Network Monitoring System
• SAP B1
• Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
• Problem determination, workaround resolution, root cause analysis, major incident management
• Deployment of service releases, patches, requests and customizations
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