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Administrative Assistant
The House of Fine Foods
Avenida De Vesceslau De Morais, Edf. Centro Macau, 10 Andar F
Macau, Macau
We are one of the most exclusive food distribution companies in Macau. We are looking for an experience clerk to be responsible for all administrative tasks including but not limited to:
Invoicing
Accounts payable and receivables
Answering customer calls
filing government documents including tax and payroll
assisting the General Manager in scheduling tasks and other ad hoc projects.
Must speak and write fluent Cantonese , Mandarin and English
Having experience in MYOB is a plus
Must be Macau ID holder
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Purchasing Merchandiser Assistant
The House of Fine Foods (Macau) 1994 Limited– Macau, Macau
Our company is one of the most exclusive food distribution companies in Macau. To expand our business we are looking for a reliable, detail oriented administator with purchasing experience.
The responsibilities include but not limited to:
Liase with suppliers for ordering products
Completing government filing for imported products
Invoicing
Report direct to General Manager
Experience with working with MYOB system is a plus
Must speak Cantonese, Mandarin and English
Must be a Macau ID Holder
The House of Fine Foods
Avenida De Vesceslau De Morais, Edf. Centro Macau
View and Apply
Clerk
Functional Area:
SM - Sales & MarketingEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Insurance Hong Kong Limited
1. Responsible for scanning proposal form in to our system for processing.
2. Responsible for sorting, printing and packing policies, including but not limited to SME, domestic helpers, auto, travel and home plus.
3. Responsible for sending out renewal notice.
4. Responsible for helping other Macau staffs when busy.
Job Requirement:
Job Requirements:
- High School graduate or above
Working experience in administration duty, preferably in General Insurance industry. Fresh graduates will also be considered.
Mature and willing to take up responsibility
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives
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MO-Expert
Apple – Macau
Summary
The Apple Store is a retail environment like no other — uniquely focused on delivering amazing customer experiences. As an Expert, you introduce people to the exciting world of Apple, turning curious visitors into loyal customers. You thrive on interactions with team members as well as with customers. And you get great satisfaction from helping people develop lifelong relationships with Apple every day.
Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products.
Proven experience in sales and technology solutions, as well as in developing customer loyalty.
Ability to consistently deliver great customer experiences — no matter what the situation.
As an Expert, you are a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. But you also know how to turn mild customer curiosity into intense interest - and ownership. As new products and initiatives emerge, you are the first to learn, share, and inspire your team members through approachability and action. You always meet, and at times exceed, your established performance goals. You're proud to represent Apple, and you exemplify that in all your interactions with customers.
Additional Requirements
You’re passionate about Apple, and you inspire and educate others about all that Apple has to offer.
You can set the standard for Apple’s unique style of service through words and action.
You have strong people skills — you’re approachable, a good listener, and empathetic.
You can serve as an engaging role model to Specialists.
You’ll need to be flexible with your schedule. Your work hours will be based on business needs
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MO-Operations Expert
Apple – Macau
Additional Requirements
You can manage and meet multiple inventory deadlines each week.
You’re willing to observe guidelines to allow secure access to products and movement through the stockroom.
You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
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Design Engineer
Hilti Group – Macau
What does the role involve?
As a Design Engineer you have to provide technical support on anchor fastening and fire stop solution to specifiers and end-customers in construction industry and promote and provide anchor design by using software. Also, to identify new applications with anchor and firestop business potential. In daily, you have to develop specifiers visit plan and build up project pipeline with spec-in work and organize technical training and seminar for specifiers and end-customers, to provide on-site technical support on anchor testing & commissioning work.
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Design Engineer
Arup – Macau
Qualifications & Experience required:
- Degree in Civil engineering or related discipline;
- Minimum 4 years of post-graduation relevant design experience;
- Possesses or working towards professional membership of a recognized institution in the field of engineering (CEng, Eur Ing, HKIE, or equivalent);
- Previous experience with medium to large scale infrastructure projects in particular bridge, tunnel, roadworks, etc. in Macau would be advantage;
- Good command of written and spoken English and Chinese;
- Be adaptable and able to work independently with strong interpersonal skills.
We offer a competitive remuneration package commensurate with qualifications and experience to the right candidate including Global Profit Share scheme, additional fringe benefits of maternity/paternity leave and long-term career development opportunities.
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Senior Design Engineer
Arup– Macau
Qualifications & Experience required:
Degree in Civil engineering or related discipline;
- Minimum 8 years of post-graduation relevant design experience;
- Possesses professional membership of a recognized institution in the field of engineering (CEng, Eur Ing, HKIE, or equivalent);
- Previous experience with medium to large scale infrastructure projects in particular bridge, tunnel, roadworks, etc. in Macau would be advantage;
- Good command of written and spoken English and Chinese;
Be adaptable and able to work independently with strong interpersonal skills.
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Attendant - Count Team
Wynn Macau – Macau
Department
Count Team
Division
Finance
Job Description
Job Purpose: Responsible for collecting money boxes from the gaming floor; Wynn Club; F&B restaurants and Hotel’s retail shops and to count the collected unaudited money by counting machine/computer system.
Competencies and Requirements:
Experience: Cash handling experience is preferred but not essential
Knowledge/Certificates: Knowledge and skills of mathematical basic computer ability is require
Education: High school graduate
Language Ability: Good command of spoken Cantonese and basic written English
Auto req ID
367BR
Position Title
Attendant - Count Team
Property / Business Unit
Wynn Macau
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Agent - Room Reservations
Wynn Macau – Macau
Department
Room Reservations
Division
Hotel Operations
Job Description
Job Purpose: Answer incoming calls without delay. Convert hotel sales opportunities and upsell when possible. Address guests’ requests promptly and accurately and handle reservations efficiently.
Key Responsibilities
Answer all incoming calls promptly and courteously
Know and understand details about room packages and promotions, and all Wynn Palace’s products, facilities and services
Be familiar with all market segments and corresponding rate plans across marketing and distribution channels (internet and global distribution system)
Identify sales opportunities and convert and upsell into sales of packages and promotions
Input credit card and voucher details into the reservations system
Handle all transient, gaming, wholesale and group reservations by phone, fax and email, etc.
Be familiar with pricing strategies and revenue management for the segments, including rate restrictions and availability, and forecasts and budgets
Channel sales opportunities from group bookings to the Hotel Sales Department
Cross-sell and process restaurant and spa reservations when opportunities arise
Handle correspondence promptly and maintain the electronic and manual filing systems
Maintain accuracy of Property Management System (PMS) database
Assist and perform duties assigned by the Supervisor – Room Reservations
Competencies and Requirements
Experience: Previous customer service experience an advantage
Education: Secondary school diploma or above
Knowledge/Certificates: Telephone sales and service
Language Ability: Fluent spoken and written Cantonese, Mandarin and English
Computer Skills: Proficient in MS Office and Outlook; intermediate in Opera an advantage
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Public Area Cleaner - Non-Gaming
Wynn Macau – Macau
Department
Public Area
Division
Hotel Operations
Job Description
Job Purpose: Clean and tidy hotel public areas: maintain washrooms; mop, vacuum, dust, wax and strip floors; operate sweepers, scrubbers and pressure cleaners; collect rubbish; polish metal banisters, etc.; clean high areas; deliver goods; perform other janitorial duties as requested.
Key Responsibilities
Clean and tidy hotel public areas to exacting five-star standards according to a strict schedule:
Mop, machine wash, dust, wax and strip hard floors
Vacuum carpet and spot clean lobby carpet daily
Collect/dump rubbish
Dust mirrors and glass, polish metals, and shampoo upholstered furniture
Operate floor and table polishers, sweepers, scrubbers and pressure washers
Empty and clean ashtrays
Clean guest elevators and service staircases
Deliver goods as requested
Report daily progress to Supervisor
Report maintenance issues and equipment defects to Supervisor:
Damaged carpets
Out of order machines – report and take to the Public Area office for repairs
Fused bulbs or blocked basins in the washrooms
Periodically deep-clean public toilets and offices, dust ceilings, air ducts and other hard to reach places and fixtures
Regularly check ballroom and shopping arcade for spot cleaning and shampooing needs
Maintain cleaning equipment (e.g. vacuum cleaners, mops) and return in good condition at the end of the shift
Report ‘lost and found’ items and turn over to the Supervisor
Act as toilet or cloakroom attendant when required
Relocate and rearrange furniture as directed
Know and understand all the resort’s facilities and services
Assist and perform duties assigned by the Supervisor
Competencies and Requirements
Experience: Hotel/cleaning company experience an advantage
Knowledge/Certificates: Proper use of detergents, floor maintenance, cleaning chemicals, equipment and machines an advantage
Education: Primary school or above
Language Abilities: Fluent Cantonese or Mandarin
Assistant Store Manager Opportunities
Burberry Limited – Macau
JOB PURPOSE
Through your passion for your product area and drive to deliver exceptional service you will assist the Store Manager to manage one of the departments within the store. You will guide the team to deliver an iconic customer experience. You will be responsible for the efficient running of the department and will support the senior store management team in the running of the store.
RESPONSIBILITIES
To assist the Store Manager in leading a high performing customer facing and service orientated department.
To ensure that all customers serviced in the department are given the full Burberry Experience in line with brand strategies. In order to achieve this you will need to ensure that your team are fully trained.
Drive department productivity and profitability e.g. conversion rates, sales, UPT, AUR, customer data capture etc.
In the absence of the Store Manager communicate effectively with relevant merchants for the department.
Be considered a specialist of and an ambassador for the department’s product category.
Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team.
Leverage your Customer Relationship Management (CRM) supporting the development of a loyal customer base and develop your team to achieve the highest quality of customer profile capture with every transaction.
Ensure that employees have sound product knowledge and are aware of company policies and procedures.
Drive digital agenda and ensure employees are driving digital sales.
Assist the Store Manager in planning the department in accordance with trading requirements, ensuring that customer traffic and demand can be met with the right employees at the right time.
Assist in recruiting, on-boarding, developing and retaining talented employees within the department.
Assist the Store Manager in carrying out monthly development plans and annual reviews for all members of the department.
Cascade company communications to all members of the department and lead by example when embracing brand messages.
To ensure you emanate the Burberry Leadership behaviours when dealing with all areas of the store and business.
To uphold and communicate the company culture. Bring to life Burberry’s core values – Protect, Explore, Inspire.
PERSONAL PROFILE
Ability to demonstrate excellent people management skills.
Strong verbal and written communication skills.
Proven ability to increase sales and profitability.
Demonstrate sound commercial and brand awareness.
Proven ability to drive and maintain exceptional customer service standards.
Ability to be flexible and adapt to change.
Proven strong performance within a store/concession supervisory/management role in a high volume and high turnover environment.
Relevant experience in relation to the departments product category
Technical proficiency with SAP and MS applications.
Passion for technology and proven ability to embrace new technology.
Part Time Helper
Wynn Macau – Macau
Division
Human Resources
Job Description
Job purpose: To collect data and maintain accurate records for analysis use. To perform clerical duties assigned by the department.
Auto req ID
3000BR
Position Title
Part Time Helper
Property / Business Unit
Wynn Macau
Specialist - IT Helpdesk
Wynn Macau – Macau
Department
IT - Shared Services Unit
Division
Information Technology
Job Description
Job Purpose: The Helpdesk Specialist is responsible for contact ownership, provide first tier support and service request management through Helpdesk hotline, email or Helpdesk counter. He/she is the front-line contact person for all customers (internal user) on all issues related to computer systems and services
Key Responsibilities
Serve as the representative of the Information Technology Division to drive customer (internal user) satisfaction efforts.
Handle user service requests over telephone, email, live chat, direct interaction or any other available forms of communication.
Provide first tier support to our customers.
Maintain service request log and track all service requests till completion.
Perform research, evaluation and resolution of user issues whenever possible.
Escalate service requests that are beyond the scope of the Helpdesk Specialist to the Helpdesk Supervisor or related support team.
Interact with department and company employees in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross culture communications
Competencies and Requirements
Experience: 1 to 2 years technical supporting, helpdesk and/or customer experience preferred
Knowledge/Certificates: N/A
Education: Diploma or Degree in Information Technology field
Language Abilities: Fluent in written and spoken English and Chinese
Computer Skills:
Experience with PC, Microsoft operating system, standard office applications.
Familiarity with helpdesk/gaming/hospitality systems management an advantage.
Sales Associate - Retail
Wynn Macau – Macau
Department
Retail Administration
Division
Administration and General
Job Description
Job Purpose: Provides excellent customer service, builds on-going relationships and strives to meet / exceed sales goals. Delivers a unique client experience to develop repeat business and clients.
Key Responsibilities
Optimises sales by delivering excellent customer service tailored to individual customers.
Ensures the highest level of customer service and delivers a unique client experience.
Greets clients in a warm, welcoming and courteous manner.
Addresses guests’ requests and recommends products and services.
Provides clients with product and brand knowledge to enhance and ensure cross-selling and up selling across categories.
Handles customer issues promptly and relays to management.
Assists clients with After Sales Service questions and issues, i.e. exchanges, defective merchandise, and repairs.
Establishes a rapport with clients and builds effective customer relationships.
Maintains customer outreach/correspondences to build and enhance relationships and drive sales.
Maintains a professional appearance and behaviour.
Competencies and Requirements
Experience: Minimum of 1 - 3 years in a commissioned sales environment.
Education: Secondary school or equivalent.
Knowledge/Certificates: POS system and cashiering.
Language Ability: Fluent spoken Cantonese and Mandarin; English an advantage.
Computer Skills: Basic.
Officer, Security Control Room
Melco PBL Entertainment – Macau
Security Control Room (Open)
POSITION SUMMARY:
Reporting to the Supervisor, Security Control Room, the Officer, Security Control Room is responsible for monitoring all non-gaming related operational functions of the Security Department and other areas to ensure a safe, secure and comfortable environment within company is maintained.
The Officer, Security Control Room is responsible for providing a high level of customer service to their internal and external customers.
PRIMARY RESPONSIBILITIES:
Observe and monitor persons on premises using CCTV camera system, respond to persons behaving suspiciously or unlawfully and report security breaches.
Allocate resources and tasks by responding, in a timely manner, to telephone/radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information.
Acknowledge, respond and record all alarms within appropriate time frame.
Maintain Security Access System.
Monitor and coordinate communications during emergencies.
Maintain and monitor radios and equipment.
Provide assistance and information to security operations.
Assist in training of new Control Room Officers.
Perform additional tasks as required including the functions of a Security, Staff Entry and Loading Dock Officer.
Perform administrative tasks including reports and compilation of statistics.
Adhere to and exhibit pro-active leadership in accordance with MELCO's Health and Safety policy by assuming responsibility and accountability for the health and safety of employees and for the working environment.
Adhere to and exhibit pro-active leadership in accordance with all established policies and procedures within the department and company.
Adhere to and exhibit pro-active leadership in accordance with MELCO's Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behaviour, and a workplace culture of equity and diversity is fostered.
Adhere to MELCO’s health and safety requirements.
Actively participate in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued.
Monitor Retailers and Hotel environs as directed.
Adhere to all company policies and procedures
Report accidents, injuries and unsafe work conditions to superiors and relevant departments
Perform other reasonable job duties as assigned by superiors from time to time
KEY PERFORMANCE INDICATORS:
Achievement of KPO’s and implementation of strategies as identified in the Business Plan
Department and company policies and procedures are adhered to
Performance and succession criteria are met
Collection, recording, analysing and reporting information
Communicating ideas and information
Planning and organising activities
Working with others in a team
Solving problems
Making decisions
Delegating tasks
CCTV monitoring of Retailers and Hotel
Completion of tasks in a timely manner
QUALIFICATIONS:
Qualifications and Experience:
Previous CCTV experience is advanced
Verbal and written Cantonese and English is essential
Competent use of Microsoft Suite of products and keyboard skills
Experience with security access control systems
Experience with Photo ID applications favourable
Demonstrated teamwork
High level of attention to detail and ability to work autonomously
Personal Competencies:
Displays a high commitment delivering and improving customer service
Is results orientated, demonstrates advanced business acumen and accepts accountability for results
Demonstrates advanced communication and interpersonal skills
Has a strong work ethic
Leads others to achieve business objectives
Encourages people to work as a team
Exhibits advanced people management skills
Understands different cultures and diversity
Attention to detail
Highly organised
Confident
Friendly
Ability to work without supervision
Confidential
Discreet
Mature
Calm
Attendant, Warehouse
Melco PBL Entertainment – Macau
POSITION SUMMARY:
The position is responsible for assisting the Warehouse Supervisor and Store Officer in completing all the tasks in the day to day warehouse operation of his/her assigned storeroom(s).
PRIMARY RESPONSIBILITIES:
The responsibilities of Attendant, Warehouse includes but not limiting to the followings:
Prepare daily material issuance to user departments on a timely and accurate fashion;
Ensure the materials are prepared and issued based on the “First-In / First-Out” or “First-Expired / First-Out” principle;
Complete all written documentations and electronics transactions in the Company’s ERP System on a day to day basis;
Properly inspect and verify that incoming materials as delivered by Receiving Department or by Supplier will meet all requirements; and that non-conforming materials will be rejected accordingly;
Assist Warehouse Supervisor and Store Officer to maintain an accurate inventory record for the storeroom(s) and ensure zero variance at all time;
Ensure all material stored inside the storeroom(s) are stored safely and securely against pilferage and spoilage;
Monitor and take records of the required storage temperatures, moisture level, expiration and shelf life for all inventory items in the storeroom(s);
Conduct cycle count of inventory item as instructed by Warehouse Supervisor / Store Officer on a regular basis and assist to conduct monthly stocktaking and update on inventory items on a monthly basis;
Conduct cleaning of the storeroom(s) as instructed by Warehouse Supervisor / Store Officer on a regular basis to ensure compliance with HACCP requirements;
Follow all Warehouse Standard Operating Procedures in the daily operation of the storeroom(s);
Report immediately any irregularities pertaining to warehouse operation including but not limiting to the breakdown of warehouse facilities/equipment, damage to Company property or personnel injury to his/her Superior for immediate remedial or corrective actions;
Must be properly attired with Personal Protective Equipment while conducting daily operation inside the warehouse area;
Perform all other duties within the scope of warehouse responsibilities as assigned by the Store Officer, Warehouse Supervisor or Warehouse Assistant Manager.
KEY PERFORMANCE INDICATORS:
Effective control for all incoming and outgoing stores movements to and from warehouses
Physical stock check reconcile with zero variance
Constructive relationship are built with external contacts, internal customers and team members
Issues from the user departments are dealt with a prompt and professional manner
SOP’s remain current and relevant
Confidentiality maintained
QUALIFICATIONS:
Experience
At least two years’ experience in a Warehouse environment is required preferably within the Hospitality / Logistic / Courier / Air Express Companies / Garments / Textile / Super Market industry
Experience using a purchasing system, SWS, Micro-Fidelio, MC or Microsoft AX is required
Knowledge of Microsoft Office Suite of products is preferred
Education
Secondary school academic qualifications, certificate of Purchasing and Supply, Logistics Management or Warehouse Management will be an added advantage
Skills / Competencies
Achieve agreed objectives and accepts accountability for results
Approachable and enthusiastic
Excellent organisational and time management skills
Excellent written and oral communication skills
Encourage people to work as a team, achieve business objectives and common goals
Clearly understands strategic vision of the Company and how it impacts on the business unit / function
Able to communicate professionally on all level with peers and internal / external customers
Therapist, Spa
Melco PBL Entertainment – Macau
POSITION SUMMARY:
The Spa Therapist is accountable for ensuring that all guests receive treatments and service in line with Altira Macau’s standards of excellence. Treatments may include facials, massage, waxing, manicure, pedicure and eyelash tinting.
PRIMARY RESPONSIBILITIES:
Provide a level of service that exceeds all guest expectations by carrying out treatments in a consistent manner and in the time allocated.
Perform all treatments as specified in treatment training and treatment procedures.
Build and maintain a client base and maintain updated client records at all times.
Provide confident support to the retail area by providing clients with useful home care products and advice.
Keep suites clean and tidy and performing delegated tasks when required.
Monitor the status of all equipment and notify the Receptionist if there is any maintenance or repair needs required.
Ensure effective and cooperative liaison between Therapists and Receptionists. Act as a support to colleagues by performing other tasks as necessary, such as reception duties, stock count, unpacking of stock, etc.
Actively participate in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued
Ensure highest standard of hygiene is maintained by following HACCP guidelines at all time
Perform other reasonable job duties as assigned by supervisors from time to time
Adhere to all Company policies and procedures
Report accidents, injuries and unsafe work conditions to supervisors
QUALIFICATIONS:
Experience
1 year working experience with minimum 6 month in entry position.
Education
International beauty therapy qualifications or local equivalent
Skills / Competencies
Good command in both written and spoken Cantonese / Mandarin / English
Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
Ability to work on overtime when needed
Must be able to work indoors and be exposed to various environments such as, but not limited to fragrances
Advantageous Skills
Good knowledge of various massage techniques
Cashier - Cage
Wynn Macau – Macau
Department
Cage
Division
Finance
Job Description
Job Purpose: Perform various financial transactions promptly and accurately incompliance with gaming regulations and legal requirements.
Competencies and Requirements
Experience: Cage cashier, foreign exchange counter, or bank teller experience preferred (foreign currency and credit card transactions experience an advantage)
Education: Secondary school diploma or above (Bachelor degree in Finance, Accounting or Banking an advantage)
Knowledge/Certificates: Cash payment handling and float reconciliation
Language Ability: Good spoken Cantonese, Mandarin and English preferred
Computer Skills: Proficient in MS Office
Auto req ID
20BR
Position Title
Cashier - Cage
Property / Business Unit
Wynn Macau
Chef de Partie - Pastry Shop/ Bakery
Wynn Macau – Macau
Department
Pastry Shop / Bakery
Division
Food & Beverage
Job Description
Job Purpose:
Manage the efficiency of kitchen workstations by scheduling rosters, assigning work to Team Members, and controlling costs. Motivate and coach the kitchen team to exceed guests’ expectations for high-quality cake, chocolate, ice-cream, bread and pastries
Monitor and assist with the kitchen workflow
Maintain HACCP standards for dry and cold storage, and clean and tidy kitchen and utensils
Monitor food preparation, kitchen costs, inventory levels, and portion and quality control regularly
Accept any other duties and responsibilities assigned by the superiors
Competencies and Requirements
Experience: Minimum of 8 years’ bakery experience
Knowledge/Certificates: Excellent product knowledge of pastry cuisine
Education: Secondary school diploma or equivalent
Language Ability: Good Cantonese or Mandarin, basic English
Computer Skills: Basic
Auto req ID
2127BR
Position Title
Chef de Partie - Pastry Shop/ Bakery
Property / Business Unit
Wynn Macau
Driver \/ Technical Assistant - Engineering
Wynn Macau – Macau
Department
Engineering
Division
Administration and General
Job Description
Job Purpose: To drive and operate the truck mount lift from WM to WP and vice-versa for daily maintenance.
Competencies and Requirements:
Experience: Minimum of 2 years’ experience driving large trucks an advantage
Knowledge/Certificates: Relevant specific type of driving license for driving big vehicles
Education: Secondary school or equivalent
Language Ability: Good command of written and spoken Chinese (Cantonese or Mandarin); knowledge in English an advantage
Computer Skills: Basic
Auto req ID
3109BR
Position Title
Driver / Technical Assistant - Engineering
Property / Business Unit
Wynn Macau
Driver
Melco PBL Entertainment – Macau
Description
To clean car assigned, and maintain the vehicle in perfect conditions, both interior & exterior.
To drive & maintain the experience of journey a comfortable & pleasant one.
To obey to traffic laws, especially speed limits, with or without passenger on board.
To make good use of the vehicle according to “use of vehicle’ guides.
To keep absolute confidentiality about passenger’s information.
To prepare reports when requested.
Adhere to all Company policies and procedures.
Report accidents, injuries, unsafe work conditions and / or security issues to supervisors.
Perform valet parking service and other reasonable job duties as assigned by supervisors from time to time.
KEY PERFORMANCE INDICATORS:
Driver ensures that the vehicle is clean, has ample fuel.
Picks up customers on time at predetermined locations and predetermined times.
Assist passengers in the handling of luggage, drivers must be able to lift at least 30kg.
Drivers open the door for passengers and close it behind them.
Drive under the speed limit at all times, drivers are required to go at or under the speed limit with or without passengers in the car.
Driver fills out vehicle inspection form at each shift beginning and shift end.
Follow through Standard Operating Procedures
Qualifications
Experience
Minimum 6 months working experience as a limousine driver or driver of travel agency, and/or
Minimum 1 year working experience in hospitality industry, preferably in hotel sector.
Minimum 3 years of driving experience.
Education
Primary school graduated or equivalent professional training
Skills / Competencies
Well groomed, presentable.
Obedient and trustworthy.
Holder of a valid Macau driving license.
Safe and defensive drivers in all types of weather.
Familiar with the layout of the city and its speed limits.
Good sense of service & communication skills.
Excellent interpersonal skills, able to read and communicate in Cantonese, Mandarin & English.
Ability to work on flexible shift including overnight, weekends and holiday on rotation basis.
Ability to work on overtime when needed.
Job
Casino Marketing
Primary Location
Macau SAR-City of Dreams Macau
Organization
City Of Dreams Macau
Guest Attendant - Spa Operations
Wynn Macau – Macau
Department
Spa Operations
Division
Hotel Operations
Job Description
Job Purpose: Greet guests, answer the phone and handle enquiries. Replenish supplies, collect soiled linens, clean and tidy Spa areas and maintain hygiene and sanitation.
Key Responsibilities
Answer phones and handle guests’ enquiries
Perform hand/foot massage as required
Clean and tidy the Spa areas, including lobby, reception and shop
Clean and sanitise guest lockers, relaxation areas, treatment rooms and dressing rooms
Coordinate efficient transportation of dirty/clean linen
Test water and control the temperature of the whirlpool, steam room and saunas
Report problems and complaints to the Supervisor
Monitor stock levels of retail products and amenities and arrange refills when necessary
Know and understand all the resort’s facilities and services
Complete a daily checklist of duties and report progress to the Supervisor
Assist and perform duties assigned by the Supervisor
Competencies and Requirements
Experience: Minimum 1 year of experience in a high-volume spa
Education: Secondary school diploma or equivalent
Knowledge/Certificates: Basic spa therapies preferred
Language Ability: Good Cantonese, Mandarin and English
Computer Skills: Basic
Coordinator - Housekeeping Administration
Wynn Macau – Macau
Department
Housekeeping Administration
Division
Hotel Operations
Job Description
Job Purpose:
Responsible for ensuring smooth operation of the office and administrative functions through communication and collaboration among Housekeeping team members and related departments.
Key Responsibilities
Prepares daily reports and relevant information for managers’ morning briefings.
Handles telephone calls, updates and follow-up logs for requests from team members.
Generates trace report for housekeeping and coordinates with Floor Supervisors or relevant team members for proper follow-up action and ensures all traces are completed accordingly.
Raises maintenance and all other job order requests for Housekeeping team members to the relevant departments.
Assists Floor Supervisors to reallocate room assignments for Guest Room Attendants via e-Housekeeping when required.
Takes inventory for all floor master keys movements, ensuring sign-in and sign-out are in order and immediately reports to Assistant Executive Housekeeper for any discrepancies.
Keeps control of all work related devices issued to team members, ensuring all devices are returned at the end of each shift and in a good condition.
Trace on-loan items to guests and follow up on their return.
Coordinates daily with Front Office operational matters which includes VIP rooms blocking, rush rooms, rooms discrepancy, due out rooms, “Do Not Disturb” (DND) rooms and other related matters.
Inputs all leave requests in the system by Guest Room Attendants and House Persons after approval is obtained. Includes handling sick leave calls and informs Floor Supervisor and Assistant Executive Housekeeper respectively.
Performs as a room controller in monitoring the turnover of the rooms and constantly updates the Assistant Executive Housekeeper.
Ensure seamless communication flow between Front Office and Housekeeping Supervisors during hotel’s PMS downtime by updating both parties with the correct room status.
Communicates with Ecolab for investigations related to complaints on pests found in guest rooms and corridors.
Logs all missing items in guest rooms reported by Guest Room Attendants and Floor Supervisors. Generates monthly missing item report and submit to Executive Housekeeper and Director of Housekeeping.
Ensures a detail and proper shift handover among Coordinators. Any pending matters that are not urgent from the PM shift Coordinator will be handed over to the overnight shift Supervisor.
Maintains inventory of all office supplies in housekeeping office.
Provides administrative support for Assistant Executive Housekeeper and Executive Housekeeper.
Performs duties assigned by the Assistant Housekeeper/Assistant Executive Housekeeper/Executive Housekeeper
Competencies and Requirements
Experience: Minimum 2 years of coordinator or related experience in a large organisation
Knowledge/Certificates: Basic Hospitality knowledge is preferred
Education: Secondary school diploma or above
Language Abilities: Good knowledge in English, fluently in Cantonese and Mandarin
Computer Skills: Basic MS Office (Word, Excel, PowerPoint and Outlook (Chinese and English)