Careers with World Nomads Group
World Nomads Group is a company that is transforming the way we think about travel insurance. We are passionate about helping our customers get the most out of their travel experience, to encourage everyone to travel smarter, travel safer, we take care of the what if’s so our customers can focus on the fun.
We are a subsidiary of nib, one of Australia's fastest growing health insurers, and we are a leading online travel insurance business. As we develop markets globally, we are looking to build teams with high concentrations of talent. Customer Experience is a key area in which we actively seek to make a more meaningful and deeper connection with our customers. At World Nomads Group, we take Customer Satisfaction and Resolution very seriously, continuously improving our ability to help our customers get the best out of their travels.
Some benefits at work at world nomads
Work with world leading, fast growing brands
Be a part of vibrant, talented teams
Excellent salaries and benefits
Stand out career progression and opportunities
Browse opportunites available
Whilst we explore an alternative recruitment process, our current opportunities can be viewed on seek.
➧ Accounts Receivable Officer
We are looking for an experienced permanent, full-time (38hrs per week) Accounts Receivable Officer to join our collaborative team. Based within our Sydney Office and reporting to the Group Accounts Payable Manager, this great career opportunity will see you accurately manage the end to end Accounts Receivable process in a timely and efficient manner, ensuring the World Nomads Group’s policies and procedures are followed. The focus of this role is to effectively manage all Account Receivable activities associated with our monthly customer invoicing process as well as provide a quality service to World Nomads Group’s internal and external clients.
Duties :
Management and maintenance of the customer database
Generate all customer invoices and RCTI’s as required
Chasing of unpaid supplier payments
Month end reporting
Processing of commission and affiliate payments
Manual/policy refund management
Strong understanding of FX payments
Processing of journal entries (such as invoicing, payments, corrections)
Knowledge and understanding of bank reconciliation process
Credit Card reconciliations
We work in a fast paced environment where the customers are at the forefront of our minds. We regularly ‘challenge the norm’ and status quo is death, so if you have an enquiring mind where you enjoy working and collaborating to achieve best practice outcomes, this could be your next career move.
Location Sydney
CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Classification
Accounting
Accounts Receivable/Credit Control
Apply : submitting your resume careers@nib.com.au
➧ Emergency Assistance Case Managers
Due to continual growth and expansion we are currently looking for multiple Emergency Assistance Case Managers to join the team on a 9 month contract. As Emergency Assistance Case Managers you will act as the first point of contact for our customers who need assistance whilst they are travelling.
This unique and rewarding role will see you work on a roster that supports our global travellers, you will work 3 X 12 hours shifts that rotates through a 24/7 roster. You will be responsible for determining customer needs and co-ordinating the appropriate support. In your capacity as a case coordinator, you will instil customer confidence and ensure a positive customer experience.
Responsibilities
Be the first point of contact for our travelling customers at times of distress and maintain effective Customers Relations.
Organise logistical arrangements efficiently and in a way that meets the needs of our customers and manage case follow-up to ensure customer satisfaction.
Develop and implement new processes and policies to improve levels of service.
Liaise with global providers to obtain medical reports and negotiate medical expenses and cost containment.
Effectively manage an allocated case load and ensure operational efficiency.
Communicate with other team members to ensure a smooth coordination of cases across shifts and team members
Promote a customer centric culture within the team and set high standards of service
Skills and Experience:
Minimum of 2 years’ experience in a call centre or a customer service environment
Excellent customer service skills with a passion for exceeding expectations
Experience in handling highly emotive situations in a calm and professional manner
Ability to work to tight deadlines and be accountable
Strong organisational skills and ability to prioritise under pressure
Demonstrated understanding of efficient case management to minimise costs
Excellent communication skills (written and verbal)
High attention to detail
Location Sydney
CBD, Inner West & Eastern Suburbs
Work Type
Contract/Temp
Classification
Call Centre & Customer Service
Customer Service - Call Centre
Apply : submitting your resume careers@nib.com.au
➧ Claims Team Lead
What you do and why you do it
To provide leadership, guidance and direction to the claim teams
To ensure excellent customer service at all times
Training, coaching and mentoring on all claims processes
Managing the work effort & performance of the team
Quality reviews of claims and customer calls
Key responsibilities
Manage the team to achieve targets on claims, maintaining compliance and travel service Requirements
Work with the Claims Manager to develop key performance indicators (KPIs) for the team
Manage escalations and complaints for your team through the Resolutions process
Undertake quality reviews on 2 files and 2 calls per assessor, per month, in line with the Claim Manager and Quality Assurance Specialist requirements
Liaise with Quality Assurance and Customer Relations to develop coaching plans for each team member
Undertake coaching and provide feedback to claims assessors, so as to assist in their ongoing development and meeting KPIs
Work with Claims Manager on individual development plans for the team
Maintaining knowledge base with the support of Quality, Compliance and Brand
Reviewer and auditor of Claims Knowledge Base (Athena)
Input into policy wording development and projects across the business
Brand liaison for claims.
Personal Attributes
Love to travel
Ability to deal with difficult situations
Organisational skills
Fairness, integrity and respectful
Delegation and negotiation skills
Apply : submitting your resume careers@nib.com.au