Home Depot
part time
Ontario
7003-OAKVILLE
job description
Service Desk Officials are responsible for following up all Customer Order Management (COM) orders from start to finish until Customer is satisfied, including but not limited to special orders, installation orders and location.
It ensures that customers receive the products they ordered and the services they requested in a timely and accurate manner.
Our service partners demonstrate a high level of customer service orientation by serving as a link between customers, the Project Support Center, the kitchen designer and other Home Depot companies, suppliers, installation and third party delivery agents.
Service Desk colleagues must demonstrate extensive knowledge of all of the programs and services offered by Home Depot including but not limited to installation services, design systems, COM policies, company policies and procedures.
This knowledge is used to solve issues, assess customer needs, guide customer decisions and coordinate all activities related to the order in partnership with the Project Support Center, delivery companies, vendors and service providers in a timely and professional manner.
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All colleagues in the company have a responsibility to provide a safe working environment and shopping by following all safety policies and standards, completing specific safety training, promptly correcting hazards, unsafe conditions or reporting requirements to the work manager, working safely against risking themselves, or co-workers , Vendors, or customers.Job Description
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. They ensure that customers receive both the products they ordered and the services that they requested in a timely and accurate manner. Service Desk associates demonstrate a high level of customer service orientation by acting as a liaison between customers, the Project Support Center, Kitchen Designers, other The Home Depot associates, vendors, installers, and third party delivery agents. Service Desk associates demonstrate extensive knowledge of all programs and services offered by The Home Depot including but not limited to installation services, design systems, COM and company policies and procedures. They use this knowledge to resolve issues, assess customer needs, guide customer decisions and coordinate all order related activities, in partnership with the Project Support Center, delivery companies, vendors and service providers in a timely and professional manner. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specific safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty (MOD), and working safely as not to endanger themselves, co-workers, vendors, or customers.
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