PART-TIME EMPLOYMENT OPPORTUNITY
EVENT STAFF AT THE FOUR SEASONS CENTRE FOR THE PERFORMING ARTS
The Canadian Opera Company is now accepting applications for the part-time position of Event Staff at the Four Seasons Centre for the Performing Arts.
Reporting to the Patron Services Managers, Event Staff work both usher and bartender shifts, and may be offered Porter shifts if they have relevant experience.
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JOB DESCRIPTION
Providing exceptional customer service at performances and events, Event Staff are members of the Patron Services Department and are the front line staff of the Four Seasons Centre. Event Staff are scheduled to work shifts as Ushers, Bartenders and Porters, mostly on weekends and evenings. Candidates are required to have previous Front of House and/or Food & Beverage experience.
The unique separate responsibilities for Ushers, Bartenders and Porters are as follows:
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USHER
Greets and seats patrons and attends to their needs throughout the performance or event
Provides positive and courteous service interactions to all patrons
Ensures the safety and cleanliness of public areas of the building
Provides assistance for patrons with special needs or limited mobility; relocates and retrieves wheelchairs and walkers
Enforces house policies related to a variety of issues such as photography, noise disturbances, or food and beverage in the auditorium during performances
Assists patrons with late seating
Provides a variety of patron services outside of the auditorium such as attending front doors, scanning tickets, operating an elevator and handing out pre-orders at bars during intermissions
Provides services at Coat Check
Other duties as assigned
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BARTENDER
Sets up bars and serves a variety of food and alcoholic and non-alcoholic beverages to patrons during pre-show and intermission periods
Clears the floor of dirty glassware
Polishes and sets up glassware and bar accessories
Mentally calculates payment and handles cash
Dismantles bars, loads carts and returns items to storage areas
Provides a variety of patron services outside of the bar such as Coat Check and covering usher positions both pre-performance and post-performance as required
Other duties as assigned
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PORTER
Prepares product to stock bars in several locations, replenish bar items during performances, clear and wash glassware.
Receives and stores product deliveries (some heavy lifting)
Provides kitchen maintenance including set up for activities and clean up after event
Assists bartenders during intermission
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KEY REQUIREMENTS
Adaptable to a work schedule covering evenings and weekends and able to commit to a set schedule of three (3) or four (4) days per week including at least one (1) weekend shift
Must be Smart Serve certified
Flexibility in providing various services to meet the needs of our patrons
Able to remain on feet for long periods of time
Excellent customer service skills and positive demeanor
Must be able to lift 20 pounds without difficulty
Comfortable with heights, elevators, and stairs
Apply Hiring Committee
Four Seasons Centre for the Performing Arts
Canadian Opera House Corporation
145 Queen St. W.
Toronto, ON M5H 4G1
Fax: 416-368-2072
E-mail: fsc.ps.recruiting@coc.ca